Looking For _Viva / M365 Copilot Lead Support_Infosys(C2H)
Nextgen Hire Services · Pune · hybrid · Posted 50d ago
About a minute. You'll make an account on the way through.
About this role
Project Location*
Pune and Chennai only (These two are the only locations)
Relevant Experience*
6 years
Mandatory skills*
Experience Incident triage, troubleshooting, and resolution within Microsoftsupported configurations
Skilled in operational support for Viva Glint and Viva Amplify platforms
Experience in Incident and service request handling
M365 - Copilot, Microsoft VIVA
SharePoint Online / OneDrive
Microsoft Teams
OneDrive
Exchange Online
Structuring requests (context + intent + output format)
Iterative refinement of prompts
Reviewing AI-generated content
Desired skills*
Development in Copilot
Understanding dashboards and reports
Ability to interpret employee engagement metrics
Basic Power Platform knowledge
Understanding data insights and trends
Ability to interpret Copilot outputs
Domain (Industry)*
Banking
BGC (Before onboarding / After onboarding/Hybrid onboarding)*
Post onboarding
Total Experience (Ex. 5-7 Years)*
10+ Years
BGC Details*
BGC Vendor*
Mode of Interview* (Telephonic/F2F/Video Interview)
Telephonic and Video Interview, followed by client interview as well
WFO / WFH / Hybrid*
WFO - ODC project, No WFH or Hybrid model
Shift timings*
16*5
Sourced from naukri