Looking For Trainer - Lead For International contact centre role

Roles & Responsibilities

• 6- 8 years overall experience with 2+ years in Training/L&D, preferably in BFSI.
• Deliver new-hire, refresher and cross-skill training for Banking/Financial Services processes.
• Conduct process, product, systems, compliance and customer-service training.
• Manage assessments, certifications and learner performance.
• Develop/update training decks, SOPs, job aids and learning content.
• Identify training gaps and conduct coaching/remedial sessions.
• Maintain training reports, records and audit documentation.

Preferred Candidates

• Strong training delivery, facilitation and communication skills.
• Experience in Banking/Financial Services or customer-service operations.
• Exposure to CRM/contact-centre and virtual training environments.
• Knowledge of Genesys, Verint, Confluence, Amazon WorkSpaces, AWS Systems Manager or AI-enabled servicing is an advantage.
• Comfortable working in US shifts with strong English communication skills.