Looking For L1 - Desktop Support Engineers! (Only immediate)

Hi All,

I'm looking for candidates for the role of Desktop Support Engineer - L1.

Location: Chengalpattu (Chennai)

Notice Period: Only immediate

Interview Levels : 2 Levels - [1st Level - Virtual Interview, 2nd Level - Face to Face]

Key Responsibilities

• Provide first-level support for desktops, laptops, printers, scanners, mobile devices, and other IT peripherals.
• Respond to user incidents and service requests through calls, email, chat, or ticketing tools such as ServiceNow, Jira, or Freshservice.
• Diagnose and troubleshoot Windows desktop, laptop, application, printing, and peripheral issues.
• Install, configure, upgrade, and maintain operating systems, software applications, drivers, and security tools.
• Perform hardware troubleshooting, including replacement of RAM, hard drives, keyboards, mouse, monitors, and other components.
• Assist users with password resets, account unlocks, login problems, access requests, and basic Active Directory activities.
• Troubleshoot basic LAN, Wi-Fi, VPN, internet, and network connectivity problems.
• Provide remote support using tools such as Remote Desktop, AnyDesk, TeamViewer, or similar applications.
• Configure new desktops and laptops, including user profiles, email, applications, printers, and network access.
• Support Microsoft 365 applications such as Outlook, Teams, OneDrive, Word, and Excel.
• Perform basic antivirus checks, system updates, patch installation, and endpoint security activities.
• Maintain hardware and software asset records, inventory details, and equipment assignment information.
• Follow standard operating procedures, IT security policies, and service-level agreements.
• Record troubleshooting steps, root causes, and resolutions accurately in the ticketing system.
• Create or update knowledge-base articles and technical support documentation.
• Monitor open tickets, provide regular updates, and follow up with users until issue closure.
• Escalate unresolved or advanced issues to L2/L3, network, server, security, or application support teams with complete diagnostic details.
• Assist with user onboarding, offboarding, workstation deployment, and basic IT awareness training.
• Maintain professional communication and ensure a positive end-user experience.

Common L1 Troubleshooting Areas

• Windows operating system errors
• Blue screen, slow system, or system performance issues
• Software installation and application errors
• Outlook, Teams, and Microsoft 365 issues
• Printer and scanner problems
• Password reset and account lockout
• LAN, Wi-Fi, VPN, and internet connectivity
• Antivirus alerts and basic security incidents
• Keyboard, mouse, monitor, and docking-station issues
• Laptop imaging, formatting, and new-user setup

Required Skills

• Windows 10/11 desktop support
• Basic Active Directory and user account management
• Basic knowledge of DNS, DHCP, TCP/IP, LAN, Wi-Fi, and VPN
• Microsoft Office and Microsoft 365 support
• Hardware and peripheral troubleshooting
• Remote desktop support tools
• IT service-management and ticketing systems
• Incident logging, documentation, and escalation
• Good communication and customer-service skills
• Understanding of ITIL processes and SLA-based support

Interested candidates can mail their resume directly to [email removed]