{"@context":"https://schema.org","@type":"JobPosting","title":"Looking For Customer Service Executive - Leather Business, Dewas","description":"

Role & responsibilities :

Understand the customer feedback/queries and provide after sales support with proper communication and documentation
Responsible for handling domestic and international customer queries, issues, complaints and feedbacks in the best interest of both customer and company
Address and register the complaint and direct it to the concerned department like - logistics, export, production, sales & marketing for closure of complaint as per agreed SLA and to ensure rich customer experience
Thoroughly and efficiently gather customer information, access and fulfil customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking
Maintain a balance between company policy and customer benefit in decision making
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customers experience
Conduct reviews on complaints with respective functions, publish MOM and ensure timely closure i.e. to communicate clearly and professionally (both verbally and in writing), liability of respective departments
Weekly resolution dashboard to be shared with closure TAT vs SLA
Customer service dashboard to be shared on as per SLA with all stakeholder and coordinate with all departments for final action plan on previous months issues

","datePosted":"2026-06-29T00:00:00.000Z","validThrough":"2026-08-28T00:00:00.000Z","employmentType":"FULL_TIME","identifier":{"@type":"PropertyValue","name":"myjobb-ai","value":"4486539"},"url":"https://myjobb.ai/jobs/looking-for-customer-service-executive-leather-business-dewas/4486539","directApply":false,"hiringOrganization":{"@type":"Organization","name":"Tata International","logo":"https://img.naukimg.com/logo_images/groups/v1/mobile/52222.gif","sameAs":"http://tatainternational.com/"},"jobLocation":[{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Dewas","addressRegion":"Madhya Pradesh","addressCountry":"India"}}],"baseSalary":{"@type":"MonetaryAmount","currency":"INR","value":{"@type":"QuantitativeValue","minValue":250000,"maxValue":400000,"unitText":"YEAR"}}}