Looking For BMC Helix Control-M

• We are looking for an experienced BMC Helix Control-M SaaS professional with 56 years of experience in Control-M job scheduling, production support, monitoring, and troubleshooting.
• The candidate will be responsible for providing L2 support, managing business-critical workflows, resolving job failures, and coordinating with L3 teams, application teams, and business stakeholders.

Responsibilities

• Provide L2 production support for BMC Helix Control-M SaaS environments.
• Support job migration, modification, decommissioning, and operational requests across DEV, QA/UAT, and Production environments.
• Monitor scheduled workflows and jobs and ensure timely completion within defined SLAs.
• Analyze and troubleshoot job failures, long-running jobs, jobs in Waiting/Held/Executing states, and dependency-related issues.
• Perform Control-M job operations
• Investigate recurring job failures and identify known-error patterns to reduce repetitive incidents.
• Coordinate with L3, application SMEs, infrastructure teams, database teams, and other technical teams for issue resolution.
• Manage incidents, service requests, and change requests related to Control-M through ServiceNow.
• Validate job schedules, calendars, conditions, resources, dependencies, variables, and alerts.
• Participate in production deployments and planned maintenance activities.
• Perform post-deployment validation and monitor critical workflows after changes.
• Maintain and update SOPs, runbooks, knowledge articles, and troubleshooting documents.
• Identify opportunities for automation and process improvement to reduce manual operational activities.
• Participate in incident reviews, problem management, and root-cause analysis.
• Prepare operational reports and metrics related to incidents, SRs, job failures, SLA performance, and workload.
• Participate in 24x7 support / on-call rotation, if required.

Experience & Expectations

• 5–6 years of hands-on experience with BMC Control-M.
• Experience in production monitoring and L2 troubleshooting.
• Good understanding of SLA-based job monitoring and escalation.
• Experience with ServiceNow / ITSM processes.
• Experience working with Production, UAT/QA, and Development environments.
• Ability to work independently in a production support environment.
• Ability to coordinate with multiple technical teams and stakeholders.
• Strong ownership and accountability for assigned issues.
• Ability to work under pressure during critical production incidents.
• Rotational shift including night shift

Good to Have

• Knowledge of Control-M Automation API / CLI.
• Basic scripting knowledge such as Shell, PowerShell, or Python
• Knowledge of GitHub/GitHub Actions or other CI/CD tools.
• Experience implementing Control-M automation and operational improvements.