logistics team lead

To manage end to end skillset operations in line with the Unit objectives OR

company plan thereby contributing to

business performance improvement

Managing & improving Customer Experience - Managing SLAs, AHT, Utilization,

Outliers, Attendance, and Attrition

Effective Management of Budgets and Commercials.

Client Management through effective SLA monitoring, query resolution and weekly

connects.

Employee Development & improvement of Employee satisfaction index

Succession Planning

Process and Productivity Improvements - Performance reviews

Work in collaboration with the Quality / Work force planning & HR teams

Daily, weekly, and monthly reporting

Effective Floor Management during volume processing and TAT deadlines

Should have experience in logistics