Logistics Support Specialist

Job Description

Responsibilities: Customs & Documentation Specialist

Process Associate / Senior Process Associate  Bangalore

Main Job Purpose

The Customs & Documentation Specialist is responsible for the end-to-end preparation of customs declarations and export/shipment documentation, ensuring smooth, compliant, and audit-proof movement of goods. The role combines customs declaration management (UK & DE export declarations, transit documents, supplementary declarations) with shipping documentation responsibilities (collection, sharing, and storage of export documents), acting as the single point of contact for customs- and documentation-related issues across factories, logistics, planning, procurement, dispatch, and sourcing teams. 

Key Responsibilities

Customs Declarations 

• Prepare and file UK & DE export declarations. 
• Prepare and file transit documents for UK exports. 
• Prepare and file Supplementary Declarations for UK imports. 
• Monitor shipment progress and resolve any customs documentation issues that arise. 
• Control proofs of exit and liaise directly with Customs Authorities. 
• Manage and control customs declarations from a legal and compliance perspective (audit-proof). 
• Act as first point of contact (FPOC) for any customs-related issues for factories, logistics, planning, procurement, and customs teams. 
• Perform data quality checks on all submitted declarations. 

Shipping & Export Documentation 

• Collect and prepare all shipping documentation for the movement of products from Supply Units to destination markets. 
• Share digital and paper documents with clients in a timely manner. 
• Ensure documents are ready and accurate ahead of shipment deadlines. 
• Ensure secure storage of documentation and its availability for audits. 
• Ensure correct priority is given to transport based on customer service needs. 
• Carry out ad-hoc activities related to customs and documentation processes. 
• Work in close cooperation with the Dispatch team, Sourcing Units, Ultra Logistics team, and Customs. 

Shift & Coverage (entry-level roles) 

• 24/7 shift working pattern. 
• Stand-by duty during post-working hours (nights and weekends), as required by role level. 

Minimum Qualifications

• Experience in customs, foreign trade, logistics, finance, planning, or procurement. 
• Strong Excel skills. 
• Basic to working knowledge of customs processes. 
• Good communication in English both oral and written; able to communicate effectively with all levels of management and peers. 
• Organizational awareness and good skills in planning own workload. 
• University degree (minimum Bachelor). 
• For senior / bilingual roles: an additional European language (e.g., German) at a professional working level. 

Preferred Qualifications / Skills

• Knowledge of SAP & SAP GTS an advantage. 
• Self-motivated and independent personality with strong problem-solving skills. 
• Good understanding of supply chain and supply planning business drivers. 
• Well-developed interpersonal and communication skills. 
• Ability to work under time pressure and quickly set priorities. 
• Another European language is an asset. 
• Experience in supply planning or logistics is an asset. 
• Advanced MS Excel. 
• For Team Leader track: minimum 2 years' experience in team management.