Logistics Project Manager - Virtual & In person Event Delivery

Key Responsibilities

Partner & Inbox Support

• Monitor and respond to incoming emails in the Partner Support Inbox, providing timely, accurate, and professional responses.
• Triage requests, answer common questions, and escalate issues to the Project Manager when required.
• Track and follow up on partner inquiries to ensure resolution and customer satisfaction.

Event Setup & Platform Support

Virtual Event Delivery

• Assist the Project Manager with end-to-end virtual event setup across approved platforms.
• Configure event components including:
  • Registration pages
  • Email communications and reminders
  • Session agendas and speaker details
• Upload and manage event content, including presentations, recordings, resources, and reference materials.

Quality Control (QC) & Readiness Checks

• Conduct thorough QC reviews of event setup to ensure accuracy, completeness, and adherence to standards.
• Validate:
  • Registration links and emails
  • Session configuration and timing
  • Content uploads and resource availability
• Participate in pre-event site reviews and readiness checks prior to go-live.

Project & PM Support

• Support the Project Manager with logistical tasks, documentation, and work-back schedules.
• Maintain event planning documents and ensure updates are reflected accurately.
• Attend project meetings as needed and capture action items related to logistics execution.

Live Event & Post-Event Support (as applicable)

• Provide live event support as assigned, helping monitor sessions and escalate issues.
• Assist with post-event tasks such as content uploads, recording checks, and documentation updates.

Required Skills & Qualifications

• Experience supporting virtual and in-person events, webinars, or training programs
• Strong written communication skills, particularly for email-based partner support
• High attention to detail and comfort performing structured QC reviews
• Ability to manage multiple tasks and deadlines in a fast-paced environment
• Proficiency with virtual event platforms and Microsoft 365 tools (Outlook, Teams, SharePoint)
• Strong collaboration skills and ability to work effectively with Project Managers and cross-functional teams

Preferred Qualifications

• Prior experience in event logistics, project coordination, or PMO support
• Familiarity with partner-facing support models or shared inbox workflows
• Experience supporting on-site event logistics, venue coordination, or attendee management
• Experience uploading and managing digital content in event platforms

Success in This Role Looks Like

• Partner inquiries are answered promptly and professionally
• Events are set up accurately and on time with minimal rework
• QC issues are identified and resolved before events go live

Project Managers are able to focus on delivery and stakeholder management, supported by reliable logistics execution.