Logistics Lead

About The Role

We are looking for a proactive and detail-oriented Logistics Coordinator to ensure seamless order deliveries by coordinating with internal teams and external courier partners. The role requires strong follow-up, problem-solving, and communication skills to resolve delivery-related issues while maintaining an excellent customer experience.

Key Responsibilities

• Coordinate daily with courier partners to ensure timely pickup, transit, and delivery of customer orders.
• Liaise with internal teams including Customer Support, Sales, Warehouse, Dispatch, and Technology to resolve delivery-related concerns.
• Monitor shipment status and proactively identify orders at risk of delay.
• Resolve NDR (Non-Delivery Report) cases by coordinating with courier partners and internal stakeholders.
• Follow up on delayed, stuck, lost, damaged, RTO, and misrouted shipments until closure.
• Escalate critical delivery issues to courier account managers and ensure timely resolution.
• Maintain regular communication with courier partners to improve delivery performance and reduce exceptions.
• Coordinate for address corrections, delivery rescheduling, and customer delivery preferences.
• Track courier SLAs and ensure adherence to agreed turnaround times.
• Prepare daily MIS reports on pending issues, escalations, delivery performance, and resolution status.
• Maintain accurate documentation of courier communications and issue resolutions.
• Identify recurring operational challenges and recommend process improvements to reduce delivery failures.
• Coordinate with courier partners for freight billing reconciliation, invoice verification, and timely resolution of billing discrepancies, claims, and payment-related issues.
  
  

Required Skills

• Excellent communication and coordination skills.
• Strong follow-up and stakeholder management abilities.
• Good analytical and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Excel and Google Sheets.
• Experience working with courier aggregators and logistics partners is preferred.
• Knowledge of order management systems, WMS, TMS, or CRM platforms is an advantage.
  
  

Qualifications

• Graduate in any discipline.
• 3–5 years of experience in logistics, supply chain, courier operations, e-commerce, or customer operations.
• Experience in D2C or e-commerce logistics will be an added advantage.