GURUGRAM · FULLTIME
Logistics Executive
Nykaa
Gurugram · onsite · Posted 1d ago
About a minute. You'll make an account on the way through.
agent · working
- Read this posting0.3s
- Found the form on Naukri · 10 questions to answer1.0s
- Decided the answers for all of them3.2s
- Tailor your résumé to this role
- Waiting for you
Section · 01
About this role
1. Job Description for CS to Logistics Team: (Executive/Sr. Executive)
a. Handling all logistics related queries which will be routed from the CS team through mails, chats, and calls.
b. Closing urgent deliveries, POD, disputed cases raised from customers.
c. Closing all the cases for customers within defined TAT.
d. Need to take ownership and close customer queries with a positive response.
e. Enhances organization reputation by accepting ownership for accomplishing new and different requests.
f. Having a weekly review with courier partners for improvisation on TAT and maintaining a quality of deliveries.
g. Working with the CS team and other team members to improvise the process and enhance the quality of service for customers.
h. Engaging with a cross functional team.
Sourced from naukri
Section · 02
Skills
Section · Company
About Nykaa
Nykaa
Mumbai
US
₹3.3L – ₹5.5L PA
This role
About
FSN E-Commerce Ventures Ltd, d/b/a Nykaa, is an Indian retail company, headquartered in Mumbai. It sells beauty, wellness and fashion products through its website, mobile app and over 100 physical stores. In 2020, it became the first Indian unicorn startup headed by a woman.
Nykaa sells products which are manufactured in India as well as internationally. In 2015, the company expanded from online-only to an omnichannel model and began selling products apart from beauty. As of 2020, it retails over 2,000 brands and 200,000 products across its platforms.
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