Logistics Executive

About WOGOM Role Overview Key Responsibilities 1. Order Processing & Dispatch Coordination

• Coordinate with sellers, distributors, and warehouse teams for order processing and dispatch.
• Ensure orders are dispatched within committed timelines.
• Track order status from dispatch to final delivery.
• Follow up on pending orders, delayed shipments, and delivery discrepancies.
• Coordinate with internal teams to resolve order fulfilment issues.

2. Transportation & Delivery Management

• Coordinate with transporters, courier partners, and logistics service providers for shipment movement.
• Arrange transportation based on delivery locations, shipment requirements, and cost considerations.
• Monitor delivery timelines and ensure timely delivery to retailers.
• Maintain shipment tracking details and proof of delivery (POD).
• Escalate delays, damaged shipments, and lost consignments for timely resolution.

3. Seller & Retailer Coordination

• Coordinate with sellers and distributors to confirm product availability and dispatch readiness.
• Communicate shipment and delivery updates to relevant stakeholders.
• Support the resolution of delivery-related queries and complaints.
• Coordinate with sales and customer support teams to address retailer order issues.
• Maintain effective working relationships with logistics partners and business stakeholders.

4. Inventory & Warehouse Coordination

• Coordinate with warehouse teams regarding stock availability, inward receipts, packing, and dispatch.
• Maintain accurate records of goods received, goods dispatched, and stock transfers.
• Assist with stock reconciliation and discrepancy reporting.
• Coordinate product returns, replacements, and damaged-goods claims.
• Ensure proper handling and packaging of goods during transit.

5. Logistics Documentation

• Maintain dispatch records, invoices, delivery challans, transporter receipts, and shipment details.
• Coordinate e-way bills and other applicable transportation documents.
• Collect and maintain proof of delivery for completed shipments.
• Verify freight bills and supporting documents before submitting them for approval.
• Ensure logistics records are updated accurately and on time.

6. Cost & Operational Efficiency

• Obtain freight quotations and coordinate with transporters for competitive rates.
• Monitor transportation expenses and identify opportunities to reduce logistics costs.
• Support efficient shipment consolidation and route planning where applicable.
• Ensure adherence to internal logistics processes and service-level timelines.

7. MIS & Reporting

• Maintain daily trackers for orders, dispatches, deliveries, returns, and pending shipments.
• Prepare regular reports on delivery performance and logistics expenses.
• Track delayed shipments and follow up with the concerned stakeholders.
• Maintain accurate data using MS Excel and internal business systems.
• Share operational updates and unresolved issues with the reporting manager.

Key Performance Indicators (KPIs)

• On-Time Dispatch and Delivery
• Order Fulfilment Turnaround Time
• Shipment Tracking Accuracy
• Delivery Issue Resolution Time
• Proof of Delivery Collection
• Logistics Documentation Accuracy
• Freight Cost Management
• Return and Replacement Processing
• Inventory Movement Accuracy
• Pending Shipment Resolution

Candidate Profile

• Graduate in any discipline; a degree or diploma in Logistics, Supply Chain Management, or Operations is preferred.
• 1-4 years of experience in logistics, dispatch, transportation, or supply chain coordination.
• Experience in B2B commerce, e-commerce, distribution, FMCG, or retail operations is preferred.
• Basic understanding of order fulfilment, transportation, warehouse coordination, and inventory movement.
• Familiarity with invoices, delivery challans, e-way bills, and proof of delivery.
• Good working knowledge of MS Excel and email communication.
• Experience with ERP, order management systems, or logistics platforms is an advantage.
• Strong coordination, follow-up, communication, and problem-solving skills.
• Ability to manage multiple orders and shipments simultaneously.

What We Are Looking For