Logistics Coordinator

Job Summary

Role Overview: We are looking for a detail-oriented Logistics Coordinator to join our team. The ideal candidate will be responsible for contacting customers regarding failed delivery attempts, gathering necessary information for reattempts, and maintaining accurate records. This role requires strong communication skills in both Hindi and English, basic Excel proficiency, and a customer-focused approach.

Responsibilities

• Call customers to confirm reattempts for failed deliveries or collect additional details to ensure successful delivery.
• Coordinate with internal teams and courier partners for efficient order fulfilment.
• Maintain and update records of customer interactions and delivery status.
• Prepare basic reports using Excel to track and analyse delivery performance.
• Provide excellent customer service and problem-solving to resolve delivery-related issues.
• Follow up with customers to ensure satisfaction and address concerns.

Requirements

• Prior experience in customer calling or logistics coordination is a plus.
• Strong communication skills in Hindi and English (any additional language is a bonus).
• Proficiency in Microsoft Excel for data entry and reporting.
• Ability to work efficiently in a fast-paced environment.
• Detail-oriented and proactive problem solver.
• Willingness to work from the office.

Skills

• Google Sheets
• Excel
• Communication
• Customer calls
• Data Management

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.