Logistics Coordinator

Department: Logistics

Experience: 5 to 7 Years

Title: Logistics Coordinator

Location: 148, Sector IV, IMT Manesar, Gurgaon

OUR HERITAGE AND JOURNEY:

A Legacy of Innovation, A Future of Solutions

Founded with a vision to transform the package management industry, Smartbox has built a legacy of delivering innovative, reliable, and scalable locker solutions since 2015. Over the years, we have become a trusted partner for businesses across industries, offering secure, seamless, and data-driven logistics solutions.

Our expertise, backed by the deployment of over 14,000 lockers and a 98% customer satisfaction rate, stands as a testament to our commitment to excellence in customer service. Smartbox Lockers continues to lead the way in shaping the future of smart, efficient package management systems worldwide.

Over time, Smart box grew from a hardware manufacturer into an ISO 27001:2022 and PCI-DSS certified full platform business, pairing modular locker hardware with an enterprise-grade cloud-SaaS layer for access control, monitoring, analytics and system integration. Our partners include Morgan Stanley, HCL, GE Healthcare, Unisys, Bajaj Finance, ICICI Bank, and DXC Technology.

Job Summary

Smartbox is looking for a Logistics Coordinator to manage the packaging, dispatch, and movement of locker systems, components, and spare parts across India and international markets. The role will also involve identifying and coordinating with suitable logistics, packaging, warehousing, freight-forwarding, and customs-clearance partners.

Key Responsibilities

• Coordinate domestic and international shipments from packaging and dispatch through final delivery.
• Support the development of secure and cost-effective packaging, crating, palletization, and loading methods.
• Identify, evaluate, negotiate with, and onboard suitable service providers across India and international markets.
• Coordinate with transporters, freight forwarders, customs agents, warehouses, installation partners, and customers.
• Obtain and compare quotations and monitor packaging, freight, and transportation costs.
• Prepare and verify invoices, packing lists, e-way bills, shipping documents, insurance documents, and customs paperwork.
• Track shipments and resolve delays, damages, shortages, and delivery-related issues.
• Maintain shipment records, proof of delivery, cost reports, and service provider performance records.
• Coordinate with production, procurement, finance, sales, and service delivery teams.

Candidate Profile

• 5+ years of experience in logistics, freight forwarding, supply chain, procurement, or shipment coordination.
• Experience handling domestic and international shipments.
• Practical knowledge of industrial packaging, wooden crating, palletization, and safe transportation.
• Strong sourcing, negotiation, coordination, documentation, and problem-solving skills.
• Thorough understanding of customs clearance and import-export documentation.
• Experience handling industrial equipment, electronics, machinery, or large hardware products will be preferred.