Logistics Coordinator

• Coordinating vehicle dispatch and ensuring timely delivery and pickup
• Monitoring vehicle movement and tracking
• Handling customer calls for scheduling orders and addressing queries
• Planning daily routes for efficient delivery
• Scheduling and monitoring urgent pickups
• Controlling vehicle costs
• Following up and resolving customer escalations via email
• Managing vehicle arrangement and maintenance
• Training and developing support staff
• Controlling in-transit damage
• Coordinating with the warehouse team to address errors and cancellations
• Alternative order planning in case of in-transit cancellation

Candidate Qualifications:

• The ideal candidate should possess the following qualifications:
• Good communication skills in English and Hindi
• Strong problem-solving abilities
• Flexibility to work in different shifts
• Ability to coordinate with third-party business partners, drivers, and customers
• Excellent knowledge of logistics processes and tools
• Proficiency in data entry
• Comfortable with outbound calls
• Strong decision-making and coordination skills with internal teams

Required Skills:

The ideal candidate should have the following skills:

• Good communication in English and Local Language (Mandatory)
• Problem-solving ability
• Flexibility in working for different shifts
• Coordination with 3rd party business partners and handling drivers and customer calls
• Excellent process knowledge/tools