Logistics Coordinator

About The Role

We are looking for a proactive and customer-focused Logistics Coordinator to manage delivery-related tickets and ensure timely resolution by coordinating with customers, internal teams, and logistics partners. This role is ideal for candidates who enjoy problem-solving, communication, and working in a fast-paced operations environment.

Key Responsibilities

• Manage internal and external logistics support tickets from creation to closure.
• Coordinate with customers regarding delivery status, delays, address updates, and rescheduling requests.
• Liaise with courier partners to resolve delivery exceptions, NDRs, delayed shipments, RTOs, and other logistics issues.
• Follow up with internal teams including Warehouse, Dispatch, Customer Support, and Technology for timely resolution of operational issues.
• Track and monitor open tickets to ensure all issues are resolved within defined SLAs.
• Maintain accurate records of customer interactions, courier updates, and ticket resolutions.
• Escalate unresolved or critical issues to the Logistics Lead for timely intervention.
• Prepare daily reports on pending tickets, ageing, courier performance, and issue resolution.
• Ensure a high level of customer satisfaction through timely communication and proactive follow-ups.
• Support continuous improvement initiatives by identifying recurring issues and suggesting process enhancements.
  
  

Required Skills

• Good verbal and written communication skills.
• Strong customer service orientation.
• Ability to coordinate with multiple stakeholders simultaneously.
• Good problem-solving and follow-up skills.
• Basic knowledge of Microsoft Excel and Google Sheets.
• Ability to work under pressure while maintaining accuracy.
• Knowledge of courier operations or e-commerce logistics will be an added advantage.
  
  

Qualifications

• Graduate in any discipline.
• 0–2 years of experience in customer support, logistics, operations, or back-office coordination.
• Fresh graduates with excellent communication and coordination skills are encouraged to apply.
  
  

Preferred Attributes

• Positive attitude and willingness to learn.
• Strong ownership and accountability.
• Detail-oriented with good organizational skills.
• Team player with excellent interpersonal skills.
• Ability to multitask in a fast-paced environment.
  
  

Why Join Us

• Opportunity to build a career in D2C and e-commerce logistics.
• Hands-on exposure to courier operations and customer experience management.
• Learning and growth opportunities within a rapidly growing organization.
• Collaborative and performance-driven work environment.