Logistics Associate

Job Title: Logistics Coordinator

Location - Turbhe - Navi Mumbai

We are looking for a proactive and detail-oriented Sample Logistics Coordinator Associate to support the pickup and drop of samples in the Mumbai region. As a Sample Logistics Coordinator Associate, you will assist in ensuring timely and efficient transportation of samples between various locations. This role is ideal for someone looking to gain exposure in healthcare or laboratory logistics.

Key Responsibilities
Coordinate end-to-end movement and tracking of diagnostic samples from pickup to final delivery, ensuring timely and accurate transportation.
Monitor pickup-to-delivery timelines and drive TAT (Turnaround Time) adherence across logistics operations.
Coordinate with internal teams, vendors, courier partners, and phlebotomists for shipment scheduling and operational execution.
Maintain accurate records of sample inventory, shipment status, delivery confirmations, and operational reports.
Proactively monitor shipment progress and resolve delays, discrepancies, escalations, or delivery issues.
Ensure hygiene standards, professional attire, grooming, and behavioral compliance of phlebotomists and logistics personnel during patient interactions.
Collect and monitor patient/customer feedback related to sample pickup experience, logistics service quality, and delivery timelines.
Maintain effective vendor relationships to ensure service quality, operational consistency, and timely execution.
Ensure compliance with company SOPs, safety standards, and regulatory requirements related to sample handling and transportation.

Skills Competencies
Knowledge of logistics coordination and sample transportation processes.
Understanding of cold chain management and temperature-sensitive shipment handling.
Strong communication and coordination skills.
Ability to manage operational escalations and multitask efficiently.
Good documentation and reporting skills.

Preferred Qualification Experience

Graduate in Logistics, Healthcare Operations, Supply Chain, or related field.
Experience in logistics coordination, healthcare operations, diagnostics, or courier management preferred.