Logistics and Order management

Job Title: Logistics / Order Management

Location: Chennai

Experience: 1-3 Years, 3-4.5 Years, 4.5-6 Years,6-8 Years

Job Description:

Seeking an experienced Order Management professional with hands-on expertise in end-to-end Order Fulfillment and Order Management processes. Responsible for managing customer orders from order entry through delivery and invoicing, ensuring accuracy, timely processing, and excellent customer service.

Key Responsibilities

• Manage end-to-end Order Management and Order Fulfillment activities.
• Create and modify Sales Orders (SO), Delivery Notes, Invoices, and Shipping Documents.
• Validate and process customer orders with high accuracy.
• Handle customer queries and provide timely resolution through email and other channels.
• Coordinate with Sales, Logistics, Supply Chain, and Finance teams to ensure smooth order execution.
• Monitor order status, delivery schedules, and invoicing activities.
• Ensure compliance with SLA, process guidelines, and quality standards.
• Support continuous process improvement and customer satisfaction initiatives.

Required Skills

• Strong experience in Order Management processes.
• Hands-on experience in end-to-end order fulfillment lifecycle.
• Experience working on SAP (SD/MM preferred) for order processing and customer order management.
• Knowledge of PO, SO, Delivery, Billing, and Shipping documentation.
• Strong communication, stakeholder management, and problem-solving skills.
• Proficiency in MS Excel and Outlook.

Keywords: Order Management, Order Fulfillment, O2C, SAP SD, Sales Order Processing, Customer Order Management, Invoicing, Shipping Documentation, Customer Service.