Lobby Manager

Roles and Responsibilities

• Manage front office operations, ensuring seamless guest experience from arrival to departure.
• Oversee daily activities of the Front Office team, including check-in/check-out processes, room assignments, and billing.
• Develop and implement effective strategies to increase revenue through upselling and cross-selling opportunities.
• Foster strong relationships with guests by providing exceptional customer service and resolving any issues promptly.
• Collaborate with other departments (e.g., housekeeping, maintenance) to ensure smooth hotel operations.

Desired Candidate Profile

• 8-10 years of experience in hospitality management or related field.
• BHM / DHM or equivalent qualification.
• IDS knowledge
• Proven track record of success in managing front offices or similar roles.
• Excellent communication skills with ability to handle diverse client needs effectively.