Lobby Attendant

Job Summary

We are seeking young, energetic, and guest?oriented individuals to join our team as Bell Desk Associates. The role involves providing a warm welcome and assisting guests with their luggage and transportation needs, ensuring a smooth and memorable arrival and departure experience. The ideal candidate is reliable, courteous, and committed to delivering excellent hospitality service.

Key Responsibilities

• Greet guests upon arrival and departure; assist with handling, loading, and unloading luggage safely and efficiently.

• Escort guests to their rooms; inform them of hotel facilities, services, and amenities in a friendly and helpful manner.

• Assist guests with transportation arrangements (taxi, shuttle, valet) and coordinate with Front Office / Valet / Concierge as required.

• Store and retrieve guest luggage as needed, maintaining accuracy of luggage logs and security of stored items.

• Respond promptly to guest requests for directions, local recommendations, and any assistance required while in transit through the lobby areas.

• Maintain cleanliness and orderliness of bell service areas (lobby, entrance, bell desk) and ensure bell carts and luggage trolleys are well maintained.

 

Skills Attributes

• Good verbal communication skills in English; knowledge of the local language is an advantage.

• Pleasant, professional presence with strong interpersonal skills and a helpful attitude.

• Ability to remain calm under pressure and work efficiently during peak times.

• Good physical stamina; able to lift, carry or maneuver luggage and items safely.

• Reliability, punctuality, trustworthiness, and flexibility to work varied shift timings including weekends and holidays.

Qualification Criteria

• Education: Graduation/ 12th grade + Hospitality/Travel / Flight / Airport / Tourism certification or diploma.

• Age: Below 25 years with a Graduation Degree.
• 18-22 years with Certification/Diploma
• Prior experience in hotels, airport operations, or guest services is preferred but not mandatory.

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