Loan Servicing Representative

Experience from 1 to 3 years

In this role, you will:

• Support Loan Servicing functional area or processes

• Identify opportunities to improve various areas within Loan Servicing and recommend solutions

• Review, research, analyze, calculate, and submit mortgage claims that are moderately complex in nature

• Perform moderately complex administrative, transactional, operational, or customer support tasks

• Review, research, process, and respond to written and phone inquiries of moderate to high complexity from customers, title companies, vendors, and internal personnel pertaining to loans and various areas within Loan Servicing

• Receive direction from Loan Servicing supervisors

• Escalate non-routine questions to experienced individuals

• Use relevant information and independent judgment to review and file claims while ensuring compliance with all federal, state, client, and company policies, procedures, and regulations

• Interact and communicate with agencies, investors, insurers, mid-level management, staff, and cross business units, as well as internal or external customers

• Provide guidance to less experienced peers