Loan Recovery Agent

Company: KreditBee (FinTech / NBFC)

Location: Bangalore (In-Office)

Shift: Day Shift (6 Days Working, 1 Rotational Off)

Compensation: Fixed Salary + Attractive Monthly Variable Incentives

Contact HR: Sanu V

[phone removed] / [email removed]

Job Overview

We are hiring result-oriented Telecollections Executives to join our Recovery team at KreditBee. You will be responsible for contacting customers with overdue EMI, explaining repayment options, and ensuring timely resolution of pending dues while adhering to compliant collection practices.

Key Responsibilities

• Make outbound collection calls to overdue customers to remind them of unpaid EMIs and loan balances.
• Educate borrowers on payment modes, penalty impacts, and credit score implications (CIBIL).
• Negotiate payment terms, set up Promises to Pay (PTP), and follow up consistently until resolution.
• Maintain accurate call logs, payment commitments, and dispositions in the internal CRM system.
• Follow strict RBI collection guidelines and maintain professional etiquette at all times.

Eligibility Criteria

• Education & Experience Graduates (Any discipline) Freshers welcome
• DRA Certified is a perk.

Language Requirements:

• Hindi (Mandatory): Fluent verbal communication skills

Disclaimer:

This job description is intended to outline the general nature and key responsibilities of the position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role. The responsibilities and qualifications described may be subject to change, and other duties may be assigned as needed. Employment is at-will, meaning the employee or the employer may terminate the employment relationship at any time, with or without cause, and with or without notice.

Data Utilization Disclaimer:

By applying for this position, you acknowledge and agree that any personal data you provide may be used for recruitment and employment purposes. The data collected will be stored and processed in accordance with our privacy policy and applicable data protection laws. Your information will only be shared with relevant internal stakeholders and will not be disclosed to third parties without your consent, unless required by law.