LMS Support Specilaist

Tescra · Not specified · onsite · Posted 23d ago

Undisclosed1–5 yrsfulltimeSourced from Naukri

About a minute. You'll make an account on the way through.

About this role

Respond to learner questions and troubleshoot training issues within defined SLA, delivering a consistently helpful and positive support experience
Learn the ins and outs of Adobe Learning Manager so you can confidently guide learners and content teams through platform features and common issues
Assemble learning plans and training courses in Adobe Learning Manager as outlined by content teams, within defined SLA
Support test plans and perform testing across platforms & browsers as part of go-live checklists, providing readiness reporting to content teams
Assist with the rollout of new or improved LMS capabilities by gathering and relaying employee use cases and feedback
Help identify opportunities to improve the learner experience, flagging ideas for automation or process improvements to senior team members
Build working knowledge of LMS product capabilities over time and help spread awareness of new features and updates
Support day-to-day operational efficiency, including self-service resources for common learner questions

Qualifications

1-5 years of experience in an administrative, customer service, or technical support role (LMS experience a plus, not required)
Genuine interest in learning new systems and technology — comfort exploring a platform to figure out how it works
Strong customer service mindset with a friendly, patient, and clear communication style
Detail-oriented and organized, with the ability to manage multiple requests and follow through within SLA
Good written and verbal communication skills
Collaborative team player, eager to build relationships across teams
Willingness to learn content authoring tools (e.g., Adobe Captivate) is a plus
Familiarity with ServiceNow or similar ticketing/incident management tools is a plus, not required

Sourced from naukri

ServicenowTechnical SupportcornerstonesabaSLAlms admin

Tescra · Not specified · onsite · Posted 23d ago

Undisclosed1–5 yrsfulltimeSourced from Naukri

About a minute. You'll make an account on the way through.

Respond to learner questions and troubleshoot training issues within defined SLA, delivering a consistently helpful and positive support experience
Learn the ins and outs of Adobe Learning Manager so you can confidently guide learners and content teams through platform features and common issues
Assemble learning plans and training courses in Adobe Learning Manager as outlined by content teams, within defined SLA
Support test plans and perform testing across platforms & browsers as part of go-live checklists, providing readiness reporting to content teams
Assist with the rollout of new or improved LMS capabilities by gathering and relaying employee use cases and feedback
Help identify opportunities to improve the learner experience, flagging ideas for automation or process improvements to senior team members
Build working knowledge of LMS product capabilities over time and help spread awareness of new features and updates
Support day-to-day operational efficiency, including self-service resources for common learner questions

Qualifications

1-5 years of experience in an administrative, customer service, or technical support role (LMS experience a plus, not required)
Genuine interest in learning new systems and technology — comfort exploring a platform to figure out how it works
Strong customer service mindset with a friendly, patient, and clear communication style
Detail-oriented and organized, with the ability to manage multiple requests and follow through within SLA
Good written and verbal communication skills
Collaborative team player, eager to build relationships across teams
Willingness to learn content authoring tools (e.g., Adobe Captivate) is a plus
Familiarity with ServiceNow or similar ticketing/incident management tools is a plus, not required

Sourced from naukri

ServicenowTechnical SupportcornerstonesabaSLAlms admin