LMS Executive - Examination Operations

Job Summary

We are looking for a detail-oriented and proactive LMS Executive to manage the day-to-day operations of our Learning Management System (LMS). The role involves uploading and organizing learning content, managing learner accounts, resolving technical issues, conducting quality checks, and ensuring the smooth launch and delivery of online learning programs. The ideal candidate should be comfortable working with digital tools, possess strong communication skills, and have a problem-solving mindset.

Key Responsibilities

1. Learning Content Management

• Upload, organize, and maintain educational content, including videos, PDFs, quizzes, assignments, and other interactive learning materials on the LMS.
• Ensure learning resources are properly categorized and accessible to learners.
• Update and maintain course content as per business and academic requirements.

2. Student Support and Helpdesk Management

• Act as the first point of contact for students and users experiencing LMS-related issues.
• Troubleshoot login failures, course access issues, browser compatibility problems, and course completion errors.
• Respond to user queries promptly and coordinate with relevant teams to resolve technical issues.
• Maintain records of reported issues and track their resolution.

3. Content Quality Assurance

• Review uploaded learning content to identify broken links, formatting errors, playback issues, and accessibility problems.
• Test courses and learning materials before publishing to ensure a seamless user experience.
• Conduct periodic quality checks to maintain the accuracy and consistency of learning content.

4. User and Access Management

• Manage bulk user uploads and maintain accurate learner records.
• Create and manage user groups, roles, and access permissions.
• Coordinate learner onboarding and offboarding through HRIS integrations and other connected systems.
• Ensure users have appropriate access to courses and learning resources.

5. LMS Operations and Project Management

• Coordinate multiple course launches, batch onboarding activities, and system updates simultaneously.
• Monitor course availability, learner access, and completion status.
• Work closely with internal teams and stakeholders to ensure timely execution of learning initiatives.
• Support LMS process improvements and maintain operational documentation.

6. AI and Automation

• Identify opportunities to use AI tools and automation to streamline repetitive LMS activities.
• Suggest improvements in bulk uploads, learner communication, issue tracking, content management, and reporting.
• Explore technology-enabled solutions to improve operational efficiency and the learner experience.

Required Qualifications and Skills

• Education: Any graduate degree.
• Technical Skills: Basic knowledge of MS Office, particularly Excel, Word, and PowerPoint.
• Digital Proficiency: Ability to learn new software, LMS platforms, and web-based tools quickly.
• Communication: Strong verbal and written communication skills to interact effectively with students, internal teams, and other stakeholders.
• Problem-Solving: A logical and solution-oriented approach to troubleshooting technical issues.
• Attention to Detail: Ability to identify content errors, access issues, and inconsistencies during quality checks.
• Organization: Strong coordination and multitasking skills to manage multiple tasks and course launches.
• Attitude: A proactive, patient, and service-oriented approach with a willingness to learn.
• Flexibility: Willingness to work on weekends when required for major batch launches, system updates, or important learning events, despite the regular five-day workweek.

Preferred Skills

• Basic understanding of Learning Management Systems (LMS) or other learning platforms.
• Familiarity with online course administration, user management, and digital content publishing.
• Exposure to AI tools, workflow automation, or helpdesk ticketing systems.

Key Success Factors

• Timely and accurate uploading and publishing of learning content.
• Quick resolution of learner queries and technical issues.
• High accuracy in user management and course access.
• Successful and timely execution of course launches.
• Continuous identification of opportunities to improve LMS operations through AI and automation.