LMS and ERP Administrator

Job Title: LMS and ERP Administrator

Department: IT / Academic Operations

Location: New Delhi

Employment Type: Full-Time

Experience Level: Mid-Level (1-5 years)

Role Summary

The LMS and ERP Administrator will independently manage the day-to-day operation, administration, and adoption of the school's ERP and LMS platforms. This role is the single point of ownership for ensuring both systems run smoothly, are used effectively by staff,

students, and parents, and support key school processes such as admissions, attendance, fee management, examinations, and academic delivery. The role requires someone who can work

with minimal supervision, take ownership of issues end-to-end, and proactively drive adoption

across the school.

Key Responsibilities

LMS Administration

• Manage the LMS platform course/class setup, content uploads, assignments, assessments, and gradebooks
• Support teachers in using the LMS effectively for lesson delivery, homework, and student assessments
• Monitor usage and engagement; flag gaps in adoption to the Principal with recommendations
• Troubleshoot day-to-day access and functionality issues for teachers, students, and parents

ERP Administration

• Independently manage and administer the school ERP system across modules admissions, attendance, fee collection, transport, examinations, and staff records
• Set up and maintain user roles, permissions, and access for teachers, staff, students, and parents
• Ensure accurate and timely data entry, updates, and reconciliation across all modules
• Generate regular reports (attendance, fee status, academic data) for the Principal and relevant departments
• Coordinate directly with the ERP vendor for issue resolution, updates, and support tickets

Adoption & Smooth Functioning

• Act as the primary point of contact in school for all ERP/LMS-related queries and issues
• Conduct regular training and refresher sessions for teachers and staff to drive consistent, correct usage
• Proactively identify usage gaps or recurring problems and resolve them or escalate appropriately
• Ensure minimal disruption during exam cycles, admission periods, and fee collection windows by staying ahead of system needs
• Maintain simple user guides/SOPs for common tasks to support self-service among staff

Coordination & Reporting

• Work independently on daily operations while keeping the Principal informed of key issues, risks, or escalations
• Liaise with vendors for technical support, bug fixes, and AMC-related matters
• Coordinate with front office, accounts, and academic teams to ensure data consistency across departments
• Maintain data confidentiality and basic access-control hygiene for student and staff records

Required Qualifications & Skills

• Graduate in any discipline; IT/Computer Science background preferred
• 15 years of experience administering ERP and/or LMS systems, preferably in a school or educational institution
• Working knowledge of common school ERP/LMS platforms (e.g., Fedena, Entab, MyClassCampus, Google Classroom, Moodle, or similar)
• Comfortable troubleshooting basic technical issues independently before escalating
• Strong ownership mindset able to work with minimal supervision and manage priorities on their own
• Good communication skills to train and support non-technical staff and teachers
• Attention to detail and comfort working with data/reports (basic Excel skills required)

Preferred Attributes

• Prior experience working in a school environment, understanding academic calendars and exam cycles
• Patient, service-oriented approach to supporting teachers and parents
• Ability to manage multiple ongoing issues/tasks without close supervision

Key Performance Indicators (KPIs)

• System uptime and timely resolution of ERP/LMS issues
• Staff and teacher adoption rates for LMS usage
• Accuracy and timeliness of data/reports shared with the Principal
• Smooth execution of ERP-dependent processes (admissions, fee cycles, exams) with minimal disruption
• Reduction in recurring support issues through training and proactive fixes