Live Ops Support Engineer, Prime Video Experience Technology
Amazon Robotics · Hyderabad · onsite · Posted 36d ago
Not disclosed2–4 yrsfulltimeSourced from
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About this role
Description
Prime Video Experience Technology is seeking a skilled Live Ops Support Engineer to drive technical excellence and ensure seamless operational support for our critical systems. You'll play a key role in maintaining and improving the reliability of our core technology infrastructure for Prime Video.
Key job responsibilities
Prime Video Experience Technology supports the backbone of our streaming technology. We're a dynamic team committed to delivering world-class technical solutions that power millions of customer experiences globally. Our culture emphasizes innovation, collaboration, and continuous improvement.
Basic Qualifications
Company - Amazon Dev Center India - Hyderabad
Job ID: A10529996
Prime Video Experience Technology is seeking a skilled Live Ops Support Engineer to drive technical excellence and ensure seamless operational support for our critical systems. You'll play a key role in maintaining and improving the reliability of our core technology infrastructure for Prime Video.
Key job responsibilities
- Provide technical support for Prime Video's core technology systems
- Troubleshoot and resolve complex technical issues
- Develop and maintain support scripts and documentation
- Collaborate with cross-functional teams to improve system reliability
- Perform root cause analysis and implement preventive measures
- Monitor system performance and respond to critical incidents
- Conduct in-depth technical investigations
- Create and update technical documentation
- Engage with internal stakeholders to resolve escalated technical challenges
Prime Video Experience Technology supports the backbone of our streaming technology. We're a dynamic team committed to delivering world-class technical solutions that power millions of customer experiences globally. Our culture emphasizes innovation, collaboration, and continuous improvement.
Basic Qualifications
- 2+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Minimum experience of 1 year in a Level-2 role with exposure to ticket creation and escalation, including incident management and metrics reporting
- Exposure to AI-powered tools for diagnostics, triage, or operational support
- Proven ability to perform root cause analysis and drive corrective actions that prevent recurrence
- Knowledge of networking protocols such as HTTP, DNS and TCP/IP
- Understanding of video encoding and transcoding technologies
- Knowledge in software development or scripting in modern programming languages
Company - Amazon Dev Center India - Hyderabad
Job ID: A10529996
Sourced from foundit
Skills
HTTPScriptingtranscoding technologiesTechnical SupportTroubleshootingDNSNetworking ProtocolsRoot Cause AnalysisAI-powered toolsdebuggingVideo EncodingSoftware Development
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