MADURAI · FULLTIME
Linux Support Engineer
Reqroots
Madurai · onsite · Posted 3d ago
Sourced from
Undisclosed5–10 yrsfulltimeMadurai
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Section · 01
About this role
Job Summary
Responsibilities
Requirements
Skills
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Location: Bangalore. Primary Skill: Linux, Networking, email security/authentication SQL. Communication: Should have excellent communication skills to interact with US clients. Experience: 6 months to 4 Years. Work mode: Work from office Bangalore. Shift: Complete Night Shift (5.50 PM 10.30 PM). Cab: Available.
Responsibilities
- Strong problem determination, isolation, and root cause analysis skills are required to diagnose and resolve complex technical issues in Protection Server products.
- You will interact directly with our enterprise customers to deliver white glove service on each interaction.
- The daily work includes regular updating of support cases to record progress of open issues in our call tracking system, hosting shared sessions with customers to diagnose reported problems, interacting with Sustaining Engineering for items that require escalation, and documenting technical solutions and product information in the knowledge base.
- This is an advanced support group, you will act as an SME in a broad range of topics, owning and resolving all but the most complex of issues from start to finish.
- The work is frequently performed in Linux command line environments so appropriate skills are required.
- Your day-to-day Provide technical product support to customers, resellers, and partners
- Provide configuration help, troubleshooting and best practice advice to customers
- Manage cases in our customer support tools to ensure issues are assigned, tracked, escalated, and resolved within SLA targets
- Provide problem diagnosis and root cause analysis for technical issues
- Publish Knowledge Base articles for internal and customer audiences
- Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
- Participate in on-call support 24x7 rotation as assigned.
- Work towards the team s success-we win together
Requirements
- Typically requires proven knowledge of Linux Server management experience.
- Knowledge of Email systems and Networking experience in a technical support/help desk environment.
- Proven understanding of email, TCP/IP, HTTP, SSH, DNS, SMTP, FTP, LDAP, Linux, MySQL Exchange.
- Ability to independently troubleshoot software applications and complex distributed system environments involving multiple configurations and protocols.
- Solid experience in problem analysis and resolution of software problems.
- Must excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success.
- Ability to handle clients professionally during all interfaces.
- Proven experience hosting WebEx or other remote hosting tools for customer troubleshooting sessions.
- Strong written and verbal communication skills.
- Candidates should be flexible working evening and weekend shifts.
Skills
- Linux
- Support Engineer
- SQL
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
AgileCustomer SupportLinux SupportDNSldapEmail SecuritySMTPLinux ServerRoot Cause AnalysishostingProduct SupportCall SupportComputer NetworksSLAEmail SystemsMySQLSQLCommunication SkillsHelpdeskmarketingLinux
Section · Company
About Reqroots
Reqroots
Recruitment
10
employees
2019
7 years old
Coimbatore, Tamil Nadu
headquarters
₹10.1L PA avg
Avg at Reqroots
About
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