Linux Administrator

Key Responsibilities: 

• Resolve customers issues via the telephone, email or remote sessions. 
• Reproducing issues in-house and responding back in a timely manner. 
• Regular follow ups with customers with recommendations, updates and action plans. 
• Identify and escalate issues in a timely manner to vendor according to Standard

Operating 

Procedures. 

• Leverage internal technical expertise, including peers, mentors, knowledge base,

community 

forums and other internal tools, to provide the most effective solutions to customer

issues. 

• Collaborate with other CoE/HW teams in diagnosing and isolating the cause of

complex issues. 

• Maintain quality on case documentation, SLA timeframes and operational metrics. 
• Performs within the Productivity Measure of the team (scorecard) 
• Incident Management: Resolve single and cross technology incidents independently.

Lead the 

team members to resolve complex or cross technology incidents. 

• Escalation Management: Identify, manage, and lead technical escalations. Participate

in formal 

Escalation when required to support escalation especially during crisis. 

• Problem Management: Proactively and reactively look for solutions to prevent

problems from 

occurring in team/technology area. Perform Trend and Root cause analysis. 

• Change Management/Implementation: Independently prepare, review, implement,

rollback and test 

plan for change records. Perform risk and impact analysis for changes, May lead or

participate in 

a Change Advisory Board. 

• Patch and Security Management: Apply patch and security changes per policy.

Proactively monitor 

the environment for patch compliance. Analyze patches for compatibility with each

customer or 

internal infrastructure environment. 

• Configuration Management: Ensure Configuration Management Database (CMDB)

entries are 

complete and accurate.

What You Need to Bring :

Eligibility & Qualification:  

• Bachelor’s degree in Engineering (or Equivalent). 
• Experience:  Minimum 5 years of experience in Enterprise technical support

environment 

• Relevant certification on the latest track like CCNA / RHCE will be an added

advantage. 

• Flexible to work in 24X7 support environment

Technical Skills: 

• Strong Knowledge in installing, configuring, troubleshooting and Administration of all

flavors of 

Linux.  

• Troubleshooting networking issues.  
• Strong understanding of Cluster Services  
• Good knowledge on SAN technologies and converged solutions  
• Good knowledge on HP Servers Blade, Rackmount and Virtual Connect 

OS/patch/security update/management. 

• Disaster Recovery planning and conducting DR tests. 
• Responsible for Standard Operating procedures issuance to incident management

team. 

• Prepare Service delivery reports and participate in customer meetings 
• Routine Performance Analysis, Capacity analysis, security audit analysis reports to

customer for 

necessary planned changes 

• Linux Vulnerability assessment and Mitigation 
• HPE Service Guard cluster on RHEL  
• Knowledge on Patch deployment solutions – Redhat Satellite   
• Working knowledge on SUSE Linux and HP UX