Liasioning Officer

Key Responsibilities

• Resolve grievances and disputes raised by internal and external stakeholders in a timely and professional manner.
• Manage and resolve cases/incidents raised through the Incident Portal.
• Draft, file, and coordinate criminal complaints, notices, replies, and other legal documentation with Law Enforcement Agencies (LEAs) and government authorities.
• Work closely with cross-functional teams to ensure complaints and legal matters are processed in line with company policies and applicable laws.
• Liaise with various State Government Departments and regulatory authorities including:

FSSAI

Labour Department

GST & Income Tax Departments

Courts & LEAs

Excise Department

Drug Department

Fire Department

Insecticide Department

Mandi Samiti and other statutory authorities

• Conduct internal investigations related to fraud, cheating, misconduct, operational losses, and policy violations.
• Coordinate with landowners, business partners, vendors, and external stakeholders for dispute resolution and settlement matters.
• Handle recoveries related to warehouse/station-level operations.
• Resolve cases involving:

Cash loss

Shipment loss

PSR loss

Security deposit recovery

Property disputes/issues

Food sampling matters

Vehicle accidents

Other operational/legal disputes

• File applications/cases under Section 156(3) before the appropriate courts, wherever required.
• Coordinate with the compliance team for urgent procurement and renewal of licenses and statutory approvals.
• Support the litigation team in:

Filing court cases

Issuing and replying to legal notices

Serving summons/notices/letters

Coordinating documentation and case follow-ups

Preferred Candidate Profile

• Candidates from Karnataka, Kerala or Tamil Nadu will be preferred.
• Ability to read and write Malayalam, Tamil, and Kannada is highly preferred.
• Experience in handling legal cases, liaison activities, and corporate affairs is required.
• Strong coordination, negotiation, and stakeholder management skills.
• Ability to work with government authorities and regulatory bodies effectively.
• Law graduate (LLB) will be an added advantage.

Desired Skills

• Legal coordination & litigation support
• Government liaisoning
• Investigation & dispute resolution
• Regulatory compliance
• Documentation & drafting
• Communication & negotiation skills
• Stakeholder management
• Problem-solving and analytical skills