Liasioning Manager

Role Purpose

The Liaison Manager will work closely with Site GMs to understand and resolve on-ground civic, statutory and neighbourhood-related issues impacting the seamless functioning of project sites.

The role will act as the site-level liaison interface with local authorities, while working closely with the Corporate Liaisoning Team for guidance, support and escalation wherever required.

Key Responsibilities

• Regularly coordinate with Site GMs to understand on-ground challenges, operational bottlenecks and civic issues affecting site functioning.
• Identify and facilitate resolution of issues including:
• Illegal encroachments
• Illegal parking and traffic-related concerns
• Potholes and road-condition issues
• Traffic management and site access
• Peripheral road and area beautification
• Civic cleanliness and infrastructure issues
• Stray animal/dog management
• Vaccination and sterilisation of stray dogs in coordination with relevant authorities.

• Coordinate with BMC, TMC, KDMC, RTO, Police and other relevant government/local authorities, depending on the location and nature of the issue.
• Work closely with the Corporate Liaisoning Team for guidance, coordination, escalation and support on matters requiring corporate-level intervention or engagement with senior government authorities.
• Maintain regular communication with the Corporate Liaisoning Team and ensure site-level issues are appropriately escalated and followed through to closure.
• Build and maintain effective professional relationships with relevant municipal, police, RTO and other government officials.
• Understand applicable processes, documentation and statutory requirements and ensure necessary formalities are completed within defined timelines.
• Follow up on applications, permissions, NOCs, complaints, inspections and other required actions until closure.
• Support Site GMs in resolving recurring civic and local-authority issues to ensure smooth and uninterrupted site operations.
• Maintain a structured tracker of open issues, authorities involved, actions taken, timelines and closure status.
• Proactively identify potential civic/statutory issues and coordinate preventive action.
• Escalate critical, sensitive or unresolved matters to the Corporate Liaisoning Team / senior management with clear status and recommended action.

Key Skills & Competencies

• Strong government and local-authority liaison skills.
• Good understanding of municipal and civic processes.
• Strong relationship and networking skills with relevant authorities.
• Good communication, coordination and follow-up abilities.
• Strong on-ground problem-solving and ownership mindset.
• Ability to work closely with Site GMs and multiple internal and external stakeholders.
• Proficiency in MS Office Excel, Word and PowerPoint.
• Willingness to travel across project sites and work in a field-oriented environment.