Liaison Staff

Job Title: Liaison Staff

To coordinate and facilitate effective communication between the hospital, patients, doctors, departments, and external stakeholders, ensuring smooth administrative and patient-care processes.

Key Responsibilities

• Act as a primary point of contact between patients, attendants, doctors, and hospital departments.
• Coordinate patient admissions, appointments, consultations, transfers, and discharge processes.
• Assist patients and attendants by providing necessary information regarding hospital procedures and services.
• Liaise with internal departments such as Nursing, Billing, Pharmacy, Laboratory, Radiology, and Administration.
• Coordinate with external agencies, insurance providers, corporate organizations, and government authorities, as required.
• Handle patient queries, concerns, and grievances and ensure timely resolution.
• Maintain proper records, reports, correspondence, and documentation related to liaison activities.
• Support the hospital administration in organizing meetings, visits, and other official activities.
• Ensure effective communication and coordination during emergencies or critical situations.
• Maintain confidentiality of patient information and comply with hospital policies and procedures.
• Assist in improving patient experience and service quality through effective coordination.

Qualifications

• Bachelor s degree in Hospital Management, Healthcare Administration, Public Health, or a related discipline.
• A postgraduate qualification in Hospital/Healthcare Management will be an added advantage.

Skills Required

• Excellent communication and interpersonal skills.
• Strong coordination and problem-solving abilities.
• Ability to handle patients and attendants with empathy and professionalism.
• Good organizational and documentation skills.
• Proficiency in MS Office and hospital management systems.
• Ability to work effectively in a fast-paced healthcare environment.