Liaison Officer

About Zepto:

Zepto is a leading Indian consumer technology company and a pioneer in the fast-growing quick-commerce sector. Founded in 2021, Zepto delivers groceries and everyday essentials to millions of customers within minutes through a technology-driven logistics and supply chain network. The company operates at the intersection of product innovation, data science, and customer experience, building scalable consumer platforms in one of the world's most dynamic digital markets. Zepto is backed by prominent global and institutional investors, including General Catalyst, Lightspeed Venture Partners, Nexus Venture Partners, StepStone Group, Avra Ventures, and the California Public Employees Retirement System (CalPERS). In its most recent pre-IPO funding round, Zepto raised approximately USD 450 million at a valuation of nearly USD 7 billion, underscoring strong investor confidence in the company's long-term growth and market leadership.

Role Purpose

The Manager – Legal & External Affairs is responsible for building and maintaining strong relationships with Police, Government Authorities, and Regulatory Agencies to ensure uninterrupted business operations. The role requires effective liaison, crisis management, regulatory coordination, and timely intervention to safeguard business continuity.

Key Responsibilities

• Develop and maintain strong working relationships with Police, Government Departments, Municipal Authorities, Regulatory Bodies, and other external stakeholders.
• Ensure business continuity by proactively identifying, managing, and resolving issues that may disrupt operations.
• Represent the organization before law enforcement agencies and government authorities on matters related to business operations.
• Handle law and order situations, public disturbances, employee issues, protests, strikes, regulatory inspections, and other critical incidents in a mature and professional manner.
• Coordinate with internal stakeholders to provide timely support during operational disruptions and emergencies.
• Liaise with external agencies to obtain approvals, resolve operational challenges, and ensure statutory compliance.
• Support investigations, police complaints, legal notices, and interactions with regulatory authorities.
• Monitor external risks and recommend preventive measures to minimize business impact.
• Prepare incident reports, management updates, and documentation related to external affairs and critical issues.

Key Competencies

• Excellent liaison and relationship management skills with Police, Government Authorities, and Regulatory Agencies.
• Strong communication, negotiation, and interpersonal skills.
• Ability to handle sensitive and high-pressure situations with maturity, professionalism, and sound judgment.
• Strong crisis management, conflict resolution, and decision-making abilities.
• Ability to influence stakeholders and resolve issues through effective coordination.
• High level of integrity, discretion, and professionalism.

Qualifications & Experience

• Graduate/Postgraduate in Law, Business Administration, Public Administration, or a related discipline.
• Experience in Legal & External Affairs, Government Relations, Corporate Security, Public Affairs, or Regulatory Compliance.
• Proven experience in dealing with Police, Government Departments, and external agencies.
• Experience in retail, e-commerce, logistics, FMCG, or a fast-paced operational environment will be an added advantage.

Work Requirements

• Willingness to travel extensively based on business requirements.
• Must be available to respond to business disruptions, emergencies, and critical incidents at any time, including weekends and public holidays.
• Willing to work extended hours whenever required to ensure business continuity.
• Capable of managing multiple stakeholders and making quick decisions under pressure while maintaining a high level of professionalism.

Equal Opportunity Statement: Zepto is an equal opportunity employer and is committed to building an inclusive workplace. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, or disability status.