HYDERABAD · FULLTIME
Level II - Product Support Analyst
HCA Healthcare
Hyderabad · onsite · Posted 1d ago
About a minute. You'll make an account on the way through.
agent · working
- Read this posting0.6s
- Found the form on Naukri · 5 questions to answer1.6s
- Decided the answers for all of them2.1s
- Tailor your résumé to this role
- Waiting for you
Section · 01
About this role
Responsibilities
- Respond quickly to end user questions, incidents, and application issues based on business impact and severity.
- Troubleshoot and resolve application and data issues through systematic analysis and problem solving.
- Analyze application behavior, data, logs, and database records to identify root causes and determine appropriate next steps.
- Write and execute SQL queries to research issues, validate data, and support troubleshooting activities.
- Develop and maintain scripts to automate manual processes, recurring operational activities, data validation, and approved database updates.
- Collaborate with developers and other technical team members to troubleshoot complex application issues and implement solutions.
- Validate solutions and application changes to ensure issues are fully resolved and expected business outcomes are achieved.
- Document troubleshooting procedures, recurring issues, technical solutions, and support processes to improve team effectiveness.
- Identify trends across incidents and support requests to proactively address recurring problems.
- Support production implementations and post-implementation validation as needed. Follow established change management, security, and production support processes when implementing scripts, data updates, or application changes.
Education Experience
- BS degree in Information Technology, Computer Science or equivalent.
- 2+ years experience
Must Have Skills
- Proven experience as an application support analyst or in a related role.
- Knowledge of SQL and relational databases.
- Experience with Azure-based applications.
- Knowledge of system security and data backup/recovery.
- Ability to create scripts in SQL or other language.
- Familiarity with various operating systems and platforms.
- Excellent problem-solving and communication skills.
Nice to Have Skills
- Experience working in healthcare information technology
Licenses, Certifications Training
- N/A
Knowledge, Skills, Abilities, Behaviors
- Strong desire to learn new things and regularly seek opportunities for professional growth.
- Prioritize multiple activities and tasks simultaneously and adapt to a rapidly changing environment.
- Strong problem and issue resolution experience and the ability to create quality deliverables.
- Possess good written and verbal communication skills and be able to communicate effectively with individuals at various levels within the organization.
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Section · 02
Skills
Section · Company
About HCA Healthcare
HCA Healthcare
Healthcare
4.0k+
employees
Nashville, TN
USA
₹17.9L PA avg
Avg at HCA Healthcare
About
HCA Healthcare - India is an integral innovation and operational hub in support of HCA Healthcare and our mission: Above all else, we are committed to the care and improvement of human life. HCA Healthcare is a company focused on creating healthier tomorrows through the delivery of patient-centered care across approximately 190 hospitals and 2,400 sites of care in the United States and United Kingdom.
Every day, our colleagues around the world go to work with a collective focus: our patients. This focus positively impacts the care experience at the bedside and beyond. HCA Healthcare - India serves as a vital hub for operations and supports HCA Healthcares work to enhance healthcare delivery through technology and innovation.
Industries
Employee ratings
9 reviews
Culture
4.3
Career growth
3.3
Work-life
4.1
Employees rate it well for
Find them on