Level II - Product Analyst

Job Title Name: Level II - Product Analyst

The HCA Product Analyst II supports the activities to ensure the creation, adoption, and improvement of assigned processes within a ServiceNow application. This position will provide recognized knowledge of product features, functionality and utilization of applications custom-developed by ServiceNow development team. Provide product expertise, and identify, mitigate, and escalate significant product issues. Provide hands-on expertise to independently resolve service delivery or functionality issues with a product, frequently communicating with end users, vendors, and internal partner teams. Continually mature an understanding of how business owners/practitioners utilize the product(s), by maintaining strong relationships with business partners and product users. Contribute product knowledge to trainers, documenters, testers, and developers. The Product Analyst II will interact and collaborate with users from supported hospitals, representatives from the HCA division service desks and shared service centers, vendor representatives and other HCA corporate departments to ensure expected value is realized.

The Product Analyst II will interact and collaborate with users from supported hospitals, representatives from the HCA division service desks and shared service centers, vendor representatives and other HCA corporate departments to ensure expected value is realized.

Minimum amount of specifically related experience which is required to perform the role at this level. Experience Note in Other additional specific exp.