Level - II - Incident Response Engineer

Dear Candidate,

Greetings from HCA Healthcare ...!!!

We have an Immediate Job Opening for Level || - Incident Response Engineer - HCA Healthcare - Hyderabad Location- 5 Days Work from Office

Note:- This job involves rotational shifts including night Shifts.

Please go through the below mentioned detailed job description and share your updated resume along with the below mentioned details if interested

• Total experience :-
• Relevant Experience :-
• Current CTC: Fixed + Variable :-
• Expected CTC :-
• Notice Period :-
• Current Location:-

Job Description :

JOB PURPOSE

• We are seeking an experienced and highly skilled The Incident Response Tech is primarily responsible for providing triage and resolution services to all assigned business service and infrastructure availability incidents within HCA and all other supported business units and affiliates.
• This support includes monitoring, triaging, prioritizing, researching and resolving business service and infrastructure incidents or service requests which, if left unresolved, could affect patient care or revenue.
• They will interact and collaborate with users from supported hospitals, representatives from the HCA division service desks and shared service centers, vendor representatives and other HCA corporate departments while supporting our IT infrastructure and business services.
• Building strong relationships within IT&S by working across organization boundaries to resolve service and infrastructure issues, they will be required to continually expand knowledge of current and upcoming products.
• The Incident Response Tech provides support during and after normal business hours
  (nights, weekends & holidays) as required.
  

MAJOR RESPONSIBILITIES AND ACCOUNTABILITIES

• Monitor enterprise infrastructure, applications, operating systems, networks, and services using established monitoring platforms.
• Respond to system-generated alerts and operational events according to documented procedures well within defined SLAs
• Perform initial troubleshooting of infrastructure, operating system, application, network.
• Resolve regular alerts/Incidents using established runbooks, knowledge articles, and documented support procedures.
• Accurately identify, classify, prioritize, correlate and document alerts/incidents.
• Determine when an incident requires escalation and engage Senior technical resources appropriately.
• Monitor and acknowledge alerts using tools such as Splunk, Dynatrace, or equivalent platforms.
• Perform basic operating-system support and operational activities.
• Apply basic TCP/IP and networking concepts when troubleshooting connectivity issues.
• Follow incident-management, change-management, problem-management, and escalation procedures and represent the team on Major Incident Bridges.
• Participate in shift handoffs and communicate unresolved incidents, alerts, risks, and required follow-up activities.
• Communicate technical information clearly to peers and support teams.
• Work collaboratively with other members of the operations and support organization.
• Continue developing technical knowledge through training, documentation, mentoring, and hands-on experience

JOB SPECIFICATIONS

Qualification: B.Tech / B.E / Graduation in any specialization

Years of experience:

3+ years of Experience in

• Hands-on experience with network monitoring tools, incident management systems, and IT infrastructure.
• Previous experience in software development or technical project management.

Skills and Capabilities

Details

People Management Skills

N/A

Technical Skills

The following are highlighted entrepreneurial competencies and core expectations for the job/role:

• Experience with network fundamentals and performance principles, including a firm understanding of TCP/IP protocols.
• Strong understanding of virtual technology, such as, Microsoft HyperV, VmWare ESX, IBM LPARs, VIO servers, and micro-partitions is highly desirable.
• Written and verbal communication skills and the ability to work collaboratively are essential
• Understanding and experience with operating system concepts and practical implementation of those fundamentals
• Experience with monitoring tools, such as Splunk or Microsoft System Center Operations Manager.
• Ability to monitor, resolve, and escalate alerts appropriately
• A knowledge of Active Directory/NT Account administration
• Demonstrated ability and desire to learn line of business and business terminology
• Demonstrated analytical and problem-solving skills
• Ability to judge severity of issues and use discretion in obtaining required services
• Ability to work independently with minimal direct supervision
• Ability to succinctly communicate verbally and in a variety of media
• Strong interpersonal relationship skills and the ability to work with a team

Other Skills

• Resultsoriented with an eye towards business results as the objective
• Demonstrates an empathetic and growth mindset with a willingness to learn new skills, Data Networking Technologies
• Expert in all aspects of event management and alerts management
• ServiceNow knowledge preferred
• Strong communication
• Ability to remain effective during high-severity or time-sensitive incidents

Certifications

ITIL

Regards,

Hemanth Dasari

Talent Acquisition Team

HCA Healthcare - India

Sattva Knowledge Park, Tower 2

Hyderabad, India

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