Level II - Collaboration Engineer - Webex, Adobe, Vbrick
HCA Healthcare · Hyderabad · onsite · Posted 70d ago
Undisclosed4–8 yrsfulltimeSourced from
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About this role
The position provides product and operational leadership across the collaboration portfolio, partnering closely with business stakeholders, systems engineers, vendors, and support teams to translate business needs into scalable solutions, improve user experience, and strengthen service adoption and governance. In the first year, the role is expected to enhance product utilization, improve AI adoption, strengthen vendor relationships, and advance priority platform enhancements across collaboration products.
This role operates with significant autonomy, serves as a functional subject matter expert, and contributes to senior level discussions and decisions related to product direction, user needs, governance, and lifecycle planning.
Responsibilities:
Serve as the business and product subject matter expert across the collaboration technologies portfolio, including enterprise messaging and meeting platforms, document and creative productivity solutions, work management tools, video on demand platforms, and digital signage technologies
Build strong relationships with business stakeholders, product users, support teams, and vendors to understand user needs, pain points, and opportunities for improvement
Gather, document, analyze, and refine business requirements related to collaboration platforms and translate them into actionable recommendations for engineering, support, and vendor partners
Evaluate new product capabilities, release features, and AI enhancements across the collaboration portfolio and assess business impact, usability, adoption readiness, and alignment to organizational objectives
Stay current on modern collaboration and AI capabilities and serve as the feature subject matter expert for end user enablement, awareness, and training
Lead or support pilot planning, feature validation, user acceptance activities, communications, and rollout readiness for new platform capabilities and enhancements
Provide white glove support and senior escalation assistance for high visibility issues, VIP scenarios, and complex user facing platform challenges
Support product governance by helping define standards, usage guidance, support models, documentation, and policy aligned recommendations for the collaboration portfolio
Contribute to release planning and product lifecycle coordination by balancing vendor roadmaps, organizational priorities, support readiness, and change impact
Monitor adoption trends, usage patterns, and feedback signals to identify opportunities for increased value realization, improved user experience, and portfolio optimization
Develop reports, dashboards, summaries, and business insights related to product usage, license utilization, feature adoption, and service trends
Partner with vendors and internal stakeholders on product discussions, licensing strategy, service issues, feature requests, contract related input, and renewal planning
Support knowledge management, training content, process documentation, FAQs, release communications, and stakeholder presentations
Collaborate with Systems Engineers and other technical teams to ensure business requirements, support needs, and product expectations are accurately reflected in platform configuration and implementation
Mentor peers and support specialists by sharing product knowledge, best practices, and user focused support approaches
Education & Experience:
Experience: 4 8 years of hands-on experience as a Product or Business Analyst in a corporate environment
Background: Strong corporate experience with product analysis, product support, collaboration technologies, or enterprise application environment. Previous responsibilities should include business analysis, product ownership support, user enablement, product governance, feature evaluation, vendor coordination, licensing support, and enterprise collaboration platforms
Education: Bachelors Degree in Computer Science, Management Information Systems, Software Engineering, or related technical field
Must Have Skills
Strong knowledge of enterprise collaboration and productivity platforms
Experience gathering and translating business requirements into product recommendations and functional outcomes
Ability to support a broad SaaS based collaboration technology portfolio including Cisco Webex Meeting Suite Platform, Adobe document and creative productivity solutions, work management tools, video on demand platforms, and digital signage technologies
Strong understanding of user adoption, product lifecycle management, release readiness, and support processes
Experience with licensing, usage reporting, vendor coordination, and renewal input
Ability to evaluate and explain product capabilities and AI features in business relevant terms
Strong communication and presentation skills with both technical and non-technical audiences
Strong stakeholder management, facilitation, and customer service skills
Ability to manage white glove support interactions and senior escalations with professionalism and urgency
Strong documentation, reporting, and analytical skills
Ability to work independently and manage multiple priorities in a dynamic environment
Nice to Have Skills
Experience supporting collaboration technologies in a large enterprise healthcare or regulated environment
Experience with adoption analytics, product dashboards, and service reporting
Familiarity with AI enabled collaboration features and end user training practices
Experience working with enterprise vendors and software renewal processes
Exposure to change management, communications planning, and knowledge management programs
Licenses, Certifications & Training :
Preferred
Business analyst certifications such as ECBA/CCBA, Agile Certified Practitioner, or Scrum Product Owner
Adobe Certified Professional (ACP) or Adobe platform training relevant to Acrobat, Adobe Sign, Creative Cloud, or Express
Cisco Webex administration or Control Hub training
Knowledge, Skills, Abilities, Behaviors:
Ability to build trust and credibility as a product advisor across business and technical teams
Strong customer focus with commitment to high quality service, user experience, and issue resolution
Ability to analyze product features, busine
ss problems, and usage data to recommend practical improvements
ss problems, and usage data to recommend practical improvements
Ability to learn and stay current with evolving collaboration and AI technologies
Strong ownership mindset, accountability, and follow through
Excellent verbal and written communication skills
Ability to influence decisions without direct authority
Strong planning, prioritization, and organizational skills
Ability to handle sensitive and high visibility issues with sound judgment and professionalism
Willingness to mentor others and contribute to a collaborative and inclusive team culture
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer ServiceAgileanalytical thinkingDigital Signageknowledge managementBusiness Analystbusiness insightsBusiness RequirementsChange ManagementAnalyticsExpress.jsHealthcarecloudCommunication SkillsAdministrationCiscoArtificial Intelligence
About HCA Healthcare
HCA Healthcare
Healthcare
4.0k+
employees
Nashville, TN
USA
₹17.9L PA avg
Avg at HCA Healthcare
About
HCA Healthcare - India is an integral innovation and operational hub in support of HCA Healthcare and our mission: Above all else, we are committed to the care and improvement of human life. HCA Healthcare is a company focused on creating healthier tomorrows through the delivery of patient-centered care across approximately 190 hospitals and 2,400 sites of care in the United States and United Kingdom.
Every day, our colleagues around the world go to work with a collective focus: our patients. This focus positively impacts the care experience at the bedside and beyond. HCA Healthcare - India serves as a vital hub for operations and supports HCA Healthcares work to enhance healthcare delivery through technology and innovation.
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