Legal Officer

Job Summary

We are looking for a Legal Officer - Client Relations with an LLB qualification and approximately 2+ years of court experience to join our team in Coimbatore.

The ideal candidate will have a strong understanding of legal matters along with excellent client-handling, communication, negotiation, problem-solving, and follow-up skills. This role is ideal for a legal professional who is looking to transition from traditional court practice into a client-facing corporate role.

The candidate will be responsible for handling client concerns, complaints, escalations, documentation-related issues, service delays, refunds, and other client-related matters while coordinating with internal teams to ensure timely resolution.

Key Responsibilities

• Handle client concerns, complaints, queries, and escalations professionally.
• Understand and address client issues related to documentation, processing delays, eligibility, refunds, and services.
• Communicate with clients through phone calls, email, and Direct.
• Provide clients with clear, accurate, and timely updates.
• Maintain proper records of complaints, escalations, actions taken, and resolutions.
• Follow up with clients and relevant internal teams until issues are completely resolved.
• Coordinate with Sales, Documentation, Processing, Operations, and other departments.
• Handle dissatisfied or difficult clients calmly and professionally.
• Identify recurring client issues and contribute to reducing complaints, cancellations, and refund requests.
• Escalate critical or sensitive matters to management when required.
• Prepare regular reports related to client complaints, escalations, and resolutions.
• Maintain professional relationships with clients and build trust through effective communication.
• Ensure all client-related communications and records are properly documented.

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.