Learning Services Analyst

About Us

With over 200 brands sold in nearly 180 countries, Diageo is home to some of the world's most iconic drinks. From Johnnie Walker and Guinness to Tanqueray, Smirnoff and Don Julio, we craft brands chosen for life's moments — from everyday connections to landmark celebrations.

Bring your talent, curiosity and ambition, and strive for your personal best alongside people who challenge, support and learn from each other. Together, as one outstanding team, we keep learning, improving and raising the bar for our brands, our business and each other.

Join us and play your part in making life's moments mean a little more.

Learning Services Analyst, Job Details

• Support the day-to-day administration of learning platforms, including Sana and EdCast.
• Support onboarding of new learning applications, including coordination, configuration, testing and documentation.
• Support integrations between learning platforms and other Diageo systems, including testing and issue resolution.
• Manage and track learning technology licences, usage and renewals.
• Support access management and controls, including access reviews and audit evidence.
• Monitor learning data quality, including learner, course and completion data, and resolve data issues.
• Prepare and maintain learning technology reports using Excel, Power BI and platform reporting.
• Support platform and content testing, including UAT and validation of new changes.
• Manage learning technology ServiceNow tickets and operational issues, escalating where required.
• Work with vendors and D&T teams to investigate and resolve platform and integration issues.
• Support Sana implementation and migration activities, including data validation, testing and transition support.
• Maintain process documents, SOPs and user guides for learning technology activities.
• Identify opportunities to simplify, automate and improve existing processes.
• Support the implementation of new digital and AI-enabled learning technology capabilities.
• Provide general Learning Technology support to Learning Services, Capability teams and other stakeholders as required.
  
  

Skills Required

• Support platform and content testing, including UAT and validation of new changes.
• Manage learning technology ServiceNow tickets and operational issues, escalating where required.
• Work with vendors and D&T teams to investigate and resolve platform and integration issues.
• Support Sana implementation and migration activities, including data validation, testing and transition support.
• Maintain process documents, SOPs and user guides for learning technology activities.
• SANA & EDCAST experience
  
  

Our purpose is crafting iconic drinks chosen for life's moments. And it's our people, with their different experiences, perspectives and talents, who make that possible.

We value diversity in its broadest sense and want everyone to feel they can belong, contribute and strive for their personal best. You'll work alongside people with different backgrounds, experiences and perspectives — challenging, supporting and learning from one another as one outstanding team.

Together, we're constantly learning and improving, combining the strength of our people, capabilities and iconic brands to raise the bar, grow and win. Wherever you join us, you'll have the opportunity to contribute, make an impact and play your part in making life's moments mean a little more.

Ready to bring your best This could be your opportunity.

Recruitment Scam Warning

Protecting candidates is very important to us. All communications regarding your application will come from an email address ending in @diageo.com. In our recruitment process, we'll never ask for money.

As a temporary contractor, you'll be employed by our Managed Service Provider, Magnit Global, who manage most of our temporary contract hiring, you will not be employed by Diageo.