Learning & Quality Manager
Inde Hotels & Resorts · Chennai · onsite · Posted 31d ago
Not disclosedFresherfulltimeSourced from
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About this role
We are looking for a passionate Learning & Quality Manager to join our team and drive a culture of learning, service excellence and continuous improvement.
✨ Key Responsibilities:
✨ Key Responsibilities:
- Lead the property's Learning & Development initiatives
- Plan and deliver engaging training programs aligned with IHG standards
- Drive service excellence and quality standards across the resort
- Monitor guest feedback, quality scores and brand standards
- Conduct quality audits and identify opportunities for improvement
- Partner with HODs to identify training needs and develop colleagues
- Support onboarding, induction and ongoing development programs
- Drive a strong learning culture and continuous improvement mindset
- We're Looking For:
- Relevant experience in Learning & Development / Quality within the hospitality industry
- Strong understanding of luxury hospitality and service standards
- Excellent communication, presentation and facilitation skills
- Passion for people development and service excellence
- Strong interpersonal and stakeholder management skills
Sourced from foundit
Skills
quality auditsLearning & Development
About Inde Hotels & Resorts
Inde Hotels & Resorts
Gurugram
IN
₹10.7L PA avg
Avg at Inde Hotels & Resorts
About
Intercontinental Hotels Group (IHG) India Private Limited operates in the hospitality industry, managing a portfolio of globally recognized hotel brands such as InterContinental, Holiday Inn, and Crowne Plaza. The company focuses on delivering exceptional guest experiences through premium accommodations, dining, and leisure services. Career opportunities include roles in hotel management, operations, sales, marketing, and customer service, reflecting its mission to provide world-class hospitality and create memorable stays for travelers across India and beyond.
Industries
HospitalityHotelReservationsResorts
Employee ratings
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