Learning Operations Specialist

Skill required: Talent Development - Learning Operations
Designation: Learning Operations Specialist
Qualifications:Any Graduation
Years of Experience:7 to 11 years

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.
What would you do The Learning Admin Lead is responsible for overseeing and leading day to day learning administration operations. This role ensures efficient delivery of learning services, adherence to SLAs, quality assurance, and effective people coordination. This role ensures efficient delivery of learning services, adherence to SLAs, quality assurance, and effective people coordination. The role acts as a key point of contact between learners, stakeholders, vendors, and the learning delivery team, while driving operational excellence and continuous improvement in learning processes.
What are we looking for Qualification: "Bachelors degree in any disciplineCertifications in HR, Learning Development, or Operations are an added advantage"Shift timings: "Must be open to Australian shift timings:(9 am to 5 pm) Australian time"
Roles and Responsibilities: "Lead and manage a team of Learning Admin Associates and AnalystsOversee end to end learning administration activities including scheduling, enrollment, tracking, and reportingEnsure SLA, quality, and compliance adherence across learning operationsAct as escalation point for learner and stakeholder issuesCoordinate with Learning Partners, HR, vendors, and facilitators for seamless learning deliveryReview and validate learning data, dashboards, and operational reportsDrive process standardization, documentation, and continuous improvement initiativesSupport audits, compliance checks, and data privacy requirements relevant to AustraliaLead client stakeholder interactions""Strong understanding of Learning Development operations and shared services deliveryHands on experience with Learning Management Systems (LMS) and learning toolsAdvanced proficiency in MS Excel (reports, trackers, dashboards)People management and task allocation skillsStakeholder communication and issue resolution capabilityKnowledge of Australian compliance, workplace learning standards, and data privacy normsAbility to manage multiple priorities in a fast paced environment"


Qualification
Any Graduation