Learning Operations Specialist

Skill required: Talent Development - Learning Delivery Operations


Designation: Learning Operations Specialist


Qualifications:Any Graduation


Years of Experience:7 to 11 years


What would you do Planning and event management

Designing, planning and implementing small to medium tailored training programs. This position establishes and maintains client relationships and provides ongoing support for all associated stakeholders at the program and/or training session level. This role works mostly independently and relies on established guidelines and practices to identify, assess, and resolve problems within their projects. Broad activities that are part of this role include Learning Event Planning and Delivery Support, Supervision, Relationship Management, Financial Management and Materials Management. The DSM Specialist seeks guidance as needed from DSM Senior Leads and Managers.

Talent Development involves creating and implementing programs to enhance employees skills and career growth. This includes training, mentoring, and performance management. The goal is to help employees reach their full potential and contribute effectively to the organization. Responsibilities also include identifying skill gaps and developing strategies to address them. This role is essential for fostering a skilled and motivated workforce.
Ensure successful delivery of learning solutions and review their effectiveness and applicability.


What are we looking for Qualifications:

Education:

Bachelors Degree

Work Experience:

Minimum 4 years of training experience

Minimum of 2 years of experience of client relationship management

Minimum of 2 years of experience of scope management

6 - 8 years business experience with similar background

Project management skills (Planning Organizing)

Working independently, accountable for deadlines, able to escalate if necessary

Comfortable with ambiguity, able to provide advice and guidance when direction is not well defined

Confidence/assured working with client leadership and delivering difficult messages

Ability to prioritize conflicting requirements

Ability to gather, analyze and formulate conclusions on data

People management skills (Coaching, listening, giving direction)

Cost estimating and financial analysis

Strong written and verbal communication skills

English language proficiency required

Multi-cultural awareness

Event planning experience

Initiative and bias for action

Critical thinking / problem solving skills

Conflict resolution, facilitation, negotiation

Good time management skills


Roles and Responsibilities:

Work with BI/ BP to prepare demand plan by collating training requests and working with country stakeholders, BPs.

Work with BI to understand training needs and collect demand from the stakeholders and build out quarterly detailed demand plan.

Conduct interviews with facilitators to assess their qualifications and expertise, and subsequently assign them to appropriate workshops based on their skillsets and experience.

Conduct Train-the-Trainer (TTT) and Train-the-Backbone (TB) sessions to upskill facilitators, equipping them with the necessary knowledge and tools to effectively deliver workshops.

Collaborate with the scheduling team to ensure that all session details, including session loading, enrollment, and attendance marking, were accurately updated in the Learning Management System (LMS).

Collaborate with Business Partner and Stakeholders to retrieve session nominations.

Manage session fill rate and handle ad hoc requests, collaborate with regional business partner, and take appropriate actions within cancellation window.

Coordinate communication between facilitators and session requestors as necessary to ensure clear expectations are established regarding training delivery.

Regular meetings with Business Partners (BP) to review the demand file and ensure alignment with session objectives and timelines.

Collaborate with the scheduling team/host to assess the final session scores and then present them to the client for their evaluation and feedback.


Qualification Any Graduation