Learning Operations Senior Analyst

Skill required: Talent Development - Learning Operations
Designation: Learning Operations Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.
What would you do The Learning Admin- Senior Analyst is responsible for overseeing and managing the administrative and operational aspects of learning and development initiatives. This role ensures effective coordination of training logistics, optimal utilization of learning resources, and smooth functioning of Learning Management Systems (LMS). The role also provides day-to-day leadership to learning administration teams and acts as an escalation point for operational issues while ensuring adherence to defined processes and service level agreements.
What are we looking for "Relevant years of experience in learning administration, learning operations, or scheduling rolesPrior experience in supervising or mentoring team membersExposure to global learning operations or shared services environment preferredExposure to LMS platforms SuccessFactors ClearXP is mandatory.Exposure of working with Australian client in retail sector."Bachelors degree in any discipline (B.A or B.Com or B.Sc or B.Tech or equivalent)
Roles and Responsibilities: "Lead and manage end to end learning administration activitiesSupervise and coach learning administrators and coordinatorsPlan and prioritize scheduling tasks, resources, and workloadsManage Learning Management Systems (LMS) and related platformsTrack, analyze, and report learning metrics and operational performanceCollaborate with Delivery Services, Capability, BI, and stakeholders to deliver cost effective learning schedulesAct as the first point of escalation for operational and client issuesEnsure compliance with organizational policies and regional regulatory requirementsDrive process improvements and operational efficiencies"Strong project planning and organizational skillsPeople management and team leadership capabilityAnalytical mindset with ability to generate management reportsProficiency in MS Excel, MS Access, and learning administration systemsStrong written and verbal communication skillsCustomer service orientation and stakeholder management skillsAbility to manage competing priorities in a fast paced environmentMulticultural awareness and collaboration skills suitable for Australia region operations


Qualification
Any Graduation