Learning Operations Senior Analyst

Skill required: Talent Development - Learning Delivery Operations
Designation: Learning Operations Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.
What would you do The Virtual Event Moderator plays a key role in supporting the delivery of smooth and engaging virtual learning sessions and events. This individual acts as a behind-the-scenes coordinator and technical host, ensuring presenters, facilitators, and participants experience a seamless, distraction-free event.The Moderator supports event setup, manages platform tools (e.g., breakout rooms, polling), monitors chat and participant activity, and ensures accurate attendance tracking and reporting. This role requires strong attention to detail, comfort with virtual tools, and the ability to manage multiple session elements in real-time.Talent Development involves creating and implementing programs to enhance employees skills and career growth. This includes training, mentoring, and performance management. The goal is to help employees reach their full potential and contribute effectively to the organization. Responsibilities also include identifying skill gaps and developing strategies to address them. This role is essential for fostering a skilled and motivated workforce.Ensure successful delivery of learning solutions and review their effectiveness and applicability.
What are we looking for Qualifications:Bachelors degree or equivalent educationMinimum 3 years of professional experience in a client service or support roleMinimum 3-4+ years of experience supporting virtual events or learning sessions________________________________________Experience:Familiarity with virtual delivery platforms and tools (e.g., Microsoft Teams, Zoom, WebEx, Adobe Connect, etc.)Experience using polling, breakout room features, and engagement toolsUnderstanding of basic LMS functionality and attendance trackingProfessional Competencies:Excellent organizational and multi-tasking skillsHigh attention to detail and data accuracyClear and professional communication skillsCustomer service orientation and strong interpersonal skillsAbility to work independently and handle live event pressureCulturally aware and comfortable working with global teamsFlexible to operate in a 24x5 rotational shift model
Roles and Responsibilities: Key Responsibilities:Session Setup and Technical CoordinationSupport the setup and execution of virtual events, including platform configuration, content readiness, and connectivity checksParticipate in rehearsal sessions and pre-session checks with facilitators or speakers to ensure smooth deliveryUpload and manage content during live sessions (e.g., presentations, videos, links)Live Event ModerationLaunch and manage breakout rooms, polls, quizzes, games, and other interactive elements during sessionsMonitor and moderate chat and QA, flagging issues or questions to the facilitator as neededTrack and record attendance during sessions, ensuring participant engagement is monitoredSession Follow-up and ReportingUpdate attendance in the learning management system (LMS) or other tracking tools post-eventDistribute session materials and resources to participants as requiredEscalate technical issues or recurring session concerns to leads or support teamsContribute to post-session reporting or feedback collection if applicable________________________________________Professional Competencies:Excellent organizational and multi-tasking skillsHigh attention to detail and data accuracyClear and professional communication skillsCustomer service orientation and strong interpersonal skillsAbility to work independently and handle live event pressureCulturally aware and comfortable working with global teamsFlexible to operate in a 24x5 rotational shift model


Qualification
Any Graduation