Learning Operations Manager

Skill required: Talent Development - Instructor-Led Training (ILT)
Designation: Learning Operations Manager
Qualifications:Any Graduation
Years of Experience:13 to 18 years

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.
What would you do The Instructor Lead is accountable for leading a team of facilitators and ensuring the delivery of high quality learner centric experiences across virtual and in person formats. This role combines delivery oversight people leadership and client engagement with a strong emphasis on maintaining facilitation excellence and supporting strategic delivery planning.Able to balance operational execution The Instructor Lead contributes to direct facilitation as needed and serves as a key liaison with both internal learning teams and client stakeholders. The role also involves providing insights and advisory input on best fit facilitation strategies based on audience needs business context and learner feedback.Analytical approach to performance management and quality assuranceThe practice of training and learning material between an instructor and learners, either individuals or groups.Instructors can also be referred to as a facilitator, who may be knowledgeable and experienced in the learning material, but can also be used more for their facilitation skills and ability to deliver material to learners.Strategic communication and stakeholder engagement capabilities
What are we looking for Bachelors degreeRelevant years of experience in adult learning delivery Demonstrated experience leading facilitator teams or managing delivery quality at scaleProven ability to deliver learning to global and culturally diverse audiencesSubject matter expertise in one or more of the following areas such as leadership communication onboarding functional domain trainingFamiliarity with delivery platforms and learner engagement tools used in hybrid and virtual environmentsProfessional CompetenciesStrong leadership team development and coaching skills
Roles and Responsibilities: Team Leadership and Quality OversightLead a team of instructors ensuring consistent adherence to delivery standards audience engagement and program objectivesConduct regular delivery observations calibration sessions and feedback reviews to drive team alignment and performanceIdentify skill gaps and support capability building plans for instructors through coaching mentoring and targeted developmentChampion best practices in facilitation and promote learner centric inclusive delivery approachesClient Liaison and Delivery GovernanceServe as the primary contact for delivery related matters with client stakeholdersCollaborate on delivery planning demand forecasting and resource allocation across regions and time zonesParticipate in governance forums and business reviews representing delivery metrics risks and improvement opportunitiesProvide advisory input on facilitation formats sequencing and delivery models based on audience profile and learning intentDelivery Contribution and Continuous ImprovementDeliver sessions when required particularly for high priority cohorts or pilots to ensure continuity and model delivery excellence. Delivery will be a mandate for more than 80 percent of the time to stay updated and relevant. Team management responsibilities may be optional and therefore the individual may also operate in an IC individual contributor role in some cases.Use learner feedback attendance data and quality indicators to identify trends and inform improvements to facilitation practicesLiaise with content curriculum and learning operations teams to surface delivery insights and inform design enhancementsStay current with evolving delivery tools formats and trends to inform team capability and improve learner outcomesThought Leadership and Delivery StrategyProvide input on the design of facilitator enablement programs and delivery frameworks


Qualification
Any Graduation