Learning Operations Analyst

Skill required: Talent Development - Learning Delivery Operations


Designation: Learning Operations Analyst


Qualifications:Any Graduation


Years of Experience:3 to 5 years


What would you do Planning and event management

Responsible for implementing projects and tailored training sessions and programs. This position establishes and maintains client relationships and provides ongoing support for all associated stakeholders at the session level. This role works mostly independently and relies on established guidelines and practices to identify, assess, and resolve problems within their projects. Broad activities that are part of this role include Learning Event Planning and Delivery Support, Relationship Management, Financial Management and Materials Management.

Talent Development involves creating and implementing programs to enhance employees skills and career growth. This includes training, mentoring, and performance management. The goal is to help employees reach their full potential and contribute effectively to the organization. Responsibilities also include identifying skill gaps and developing strategies to address them. This role is essential for fostering a skilled and motivated workforce.
Ensure successful delivery of learning solutions and review their effectiveness and applicability.


What are we looking for Education:

Any graduate and above

Minimum 2 years of training experience

Minimum of 1 year of experience of client relationship management

Minimum of 1 year of experience of scope management

4 - 6 years business experience with similar background

Project management skills (Planning Organizing)

Working independently, accountable for deadlines, able to escalate if necessary

Comfortable with ambiguity, able to provide advice and guidance when direction is not well defined

Confidence/assured working with client leadership and delivering difficult messages
Ability to prioritize conflicting requirements
Ability to gather, analyze and formulate conclusions on data
People management skills (Coaching, listening, giving direction)
Cost estimating and financial analysis
Strong written and verbal communication skills
English language proficiency required

Multi-cultural awareness
Event planning experience
Initiative and bias for action
Critical thinking / problem solving skills
Conflict resolution, facilitation, negotiation
Good time management skills


Roles and Responsibilities:

Work with BI/ BP to prepare demand plan by collating training requests and working with country stakeholders, BPs.

Work with BI to understand training needs and collect demand from the stakeholders and build out quarterly detailed demand plan.

Facilitate Train-the-Trainer (TTT) and Train-the-Backbone (TB) sessions to upskill facilitators, equipping them with the necessary knowledge and tools to effectively deliver workshops.

Collaborate with the scheduling team to ensure that all session details, including session loading, enrollment, and attendance marking, were accurately updated in the Learning Management System (LMS).

Collaborate with Business Partner and Stakeholders to retrieve session nominations.

Manage session fill rate and handle ad hoc requests, collaborate with regional business partner, and take appropriate actions within cancellation window.

Coordinate communication between facilitators and session requestors as necessary to ensure clear expectations are established regarding training delivery.

Regular meetings with Business Partners (BP) along senior DSM Lead to review the demand file and ensure alignment with session objectives and timelines.

Collaborate with the scheduling team/host to assess the final session scores and then present them to the client for their evaluation and feedback.

Conduct analysis of sessions with low scores, develop triage decks, and formulate action plans to address identified issues to improve future sessions.


Qualification Any Graduation