Learning Experience Leader

• It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moments notice,mastering consistency in an ever-changing world thats what it takes to get there
• If that's something you want to be a part of, apply today!The Learning Experience Leader is responsible for helping Teammates develop language and communication skills along with designing and expanding training and development programs
• The main tasks of the role are the following: design, develop, implement, track and measure effectiveness of the learning intervention provided and is also expected to take part in a near hire onboarding program
• As a Learning Experience Leader, think of yourself as a leader that sets the standards and expectations through your conduct, work ethic, integrity, and character
• You can also think ofyourself as a creator in a way that you must create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams, for all general preparatory courses priorto enterprise endorsement
• A Learning Experience Leader is expected to be a greatcommunicator with the ability to effectively describe complex ideas and processes, proficient intime management, and is comfortable speaking and interacting in front of an audience

Responsibilities:

• Conduct a study to identify training needs and schedule and facilitate appropriatetraining sessions
• Create a plan to prioritize intervention for each type of training need
• Collaborate with the training manager in creating the training calendar for the year toequip and fill in competency gaps
• Design, develop, implement, measure effectiveness, and track strategic and tacticalLeadership and Communications Skills Trainings
• Oversee and facilitate workshops and individual coaching sessions when appropriate
• Prepare training aides such as module summaries, videos, and presentations
• Train and guide new employees
• Develop monitoring systems to ensure that progress of all employees in the program isbeing tracked
• Align with the established training strategy and determine the appropriate methodology to be used

Qualifications:

• At least 2+ years of working experience in the related field (training or teachingexperience), Communications Coaching/Process Training experience in either the BPO,Contact Centre, KPO, or Digital Marketing industries
• Solid knowledge and experience in Language specific measures and interventions
• Excellent facilitation skills Strong English speaking and writing
• Knowledge and experience on Effectiveness Measures for both language andcommunications Stakeholder Management Skills Excellent Coaching Skills