Learning Experience Coordinator

About Us

At Quest Alliance we transform learning ecosystems through education technology, capacity building, and collaboration to build 21st-century skills for learners and facilitators

We are a not-for-profit trust that focuses on research-led innovation and advocacy in the field of teaching and learning. We engage with educators, civil society, government institutions and corporate organizations to demonstrate and enable scalable and replicable solutions in school education and vocational training

At Quest you will get the opportunity to apply your skills and contribute to addressing issues around quality education and skills training. The organization gives you the space to learn and grow in a fun and engaging environment . We have an eclectic group of people working at Quest drawn from diverse disciplines including Education, Technology, Design, Youth Development and Business.

About The Role

We are seeking a highly motivated and experienced LE Coordinator, you will be a key driver of change in the North East Region shaping how learners experience our programs and fostering a strong, connected learning experience. You will bring in local insights, work closely with teams across various levels, and play a crucial role in adapting and implementing program designs, strengthening state capacity, and ensuring content relevance. This role requires empathy, ownership, creativity, and strong communication skills to translate ideas effectively and facilitate feedback between central and state teams.

Key Responsibilities

Key Responsibilities:

• Support Program Implementation: Adapt and implement program designs based on the state context. Support pilots and state rollouts, including training teams, tracking progress, conducting field visits, and collecting feedback. Participate in Monitoring visits and team review meetings to provide ground-level insights for decision-making.
• Data Analysis and Interpretation: Collaborate with regional Data & Tech POCs to analyze data, help teams understand its implications, and plan subsequent actions. Share key insights with central teams (Product, Content, and Strategy) to inform their decisions.
• Support the capacity Building: Support the state lead in the capacity of state stakeholders through training, Training of Trainers (TOTs), and follow-up activities post-TOTs. Support the rollout and monitoring of trainer recognition strategies and assist in designing learning journeys for various stakeholders (learners, trainers, placement officers, etc.).
• Content Relevance: Identify gaps in the curriculum and suggest changes or new content needs based on regional realities. Ensure content reaches the appropriate audience and gather feedback on its effectiveness.
• Be a Connector: Participate in regional meetings, planning check-ins, and monthly reviews. Solve issues collaboratively with state teams related to design, implementation, data, or content. Coordinate closely with placement and hub (M&E) teams to maintain high quality across all areas. Create or support platforms that facilitate cross-state learning and sharing.
• Documentation and Reporting: Prepare short regional reports, case stories, and success snapshots. Document effective practices and areas for improvement to enhance program implementation across states.
• Innovation and Experimentation: Support innovation pilots or design adjustments, particularly when co-created with the state team. Share learnings with the central team to contribute to future program iterations.
• State Strategy Ownership: Take ownership of the Program vision in the state, translating the strategy into local action plans. Proactively identify opportunities, challenges, and potential innovations.
• Cross-Level Communication: Demonstrate strong communication skills to clearly and empathetically convey ideas between central and state teams. Facilitate two-way feedback on successes, support needs, and areas of disconnect.
• Adherence to Systems and Processes: Adhere to all finance and HR policies of the organization. Generate new ideas and adapt your style to cope with change. Encourage team members to think beyond their daily tasks. Effectively capture, utilize, and share stakeholder insights to improve delivery. Uphold the values of Quest Alliance.
• Self-Learning and Development: Invest periodically in learning about market trends in Learning Experience Design. Design and facilitate sessions for the Trainer Tribe on relevant topics.
• Other Responsibilities: Handle reporting and documentation for leader, PO, and internal facilitator-focused initiatives, including monthly, quarterly, and annual reviews. Support team members in identifying growth plans through feedback and setting professional learning goals. Collaborate closely with other vertical managers to promote inter-vertical collaboration, learning, fun, conflict resolution, and resource sharing.
  
  

As an LE SPOC, you're more than just a program coordinator - you're a key driver of change in your state. You'll help shape how learners experience our programs, bring in local insights, and work closely with teams across levels. With empathy, ownership, and creativity, you'll help us build a stronger, more connected learning experience for every learner—one region at a time.

Requirements

Required Qualifications & Experience

• Graduation in Social work or a related field
• Minimum 3–5 years of experience in program implementation, training, or educational program management.
• Prior experience working with state-level or regional teams in an NGO, ed-tech, or government project is highly preferred.
• Willingness to travel frequently within the assigned region for field visits, training, and review meetings.
  
  

Key Skills

• Facilitation skills-large and small groups.
• Design skills in canva, google suit tools, AI prompting skills will give an edge
• Ability to plan and conduct training and build team capacity.
• Comfortable working with data and drawing insights for action.
• Ability to review and adapt content to suit local needs.
• Strong communication and teamwork skills to work across teams.
• Professional Working Proficiency in major North East Indian Languages- majorly Assamese, English, Hindi
  
  

Benefits

Salary:

The pay band for the position starts at Rs. 60,000/- per month (cost to company) (The salary offered will be commensurate with the experience and expertise of the candidate)

To Apply

Interested candidates are requested to apply for the role by Filling the application link here

Employee Benefits

● Comprehensive Personal Accident Insurance covering up to ₹10,00,000 annually

● Medi claim Insurance covering up to ₹3,00,000 annually, supported through our insurance partner

● Reach for the Stars (RFS) amount of up to ₹5,000 to support your self-learning and knowledge-building efforts

●Internet allowance of up to ₹750/month, reimbursable based on actual usage to support flexible and hybrid working arrangements

●For employees with children under the age of 6 years, Quest offers childcare or day care fee support through a monthly matching contribution of up to ₹3,000, helping you create a supportive work-life balance

● Access to emotional health and wellbeing programs such as:

● Group sessions worth ₹8000 per session fully covered by the organization

● 1:1 counselling session (worth ₹2000 per session), fully covered by the organization

At Quest Alliance, we pride ourselves on being an Equal Opportunities employer, embracing applications from all segments of the community. We are committed to ensuring that every applicant and employee is treated with fairness and respect, regardless of gender, sexual orientation, marital status, social status, caste, religious belief, age, or any other factor that is irrelevant to performance. Your individuality is valued and respected within our organization.

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