Learning Exp Design & Dev Specialist

Skill required: Talent Development- Instruction Design - Learning Delivery Instruction


Designation: Learning Exp Design & Dev Specialist


Qualifications:Any Graduation


Years of Experience:7 to 11 years

Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.


What would you do The Instructional Design Lead provides day-to-day direction for multiple training development efforts specifically course efforts with smaller scope (output hours average range from 1-16) and small budget (work effort average range 40 250 hours). The Instructional Design Lead ensures that projects are executed according to CDC process, quality, budget, and milestone standards. The Instructional Design Lead tracks and reports progress to ensure completion according to agreed-upon schedule and within budget requirements for an average team of 3-4 Instructional Design Analysts/Senior Analysts.

Support training solutions development processoCoordinate project activities between all disciplines including media, technology, project management, client onsite or business interlock and delivery teams oIdentify continuous improvement areas based on lessons learned; modify process steps as appropriate for client situation with direction from manageroCollaborate with team, peers and Subject Matter Experts (SMEs) via professional communication channels to maintain relationshipsoMonitor course assessment (performance-based test) results against expected client service level agreements; recommend actions for course improvement

Complete project administration tasksoProvide coaching to team members regarding topics such as CDC process, quality metrics and professional behaviors.oReport status including estimates to complete work; identify potential risks and recommendations for mitigation.oRequest feedback related to deliverables and own and team performance, suggest action items.


What are we looking for oSolid knowledge of instructional design techniques, adult learning theory, and web-based development tools oStrong written communication skills - working knowledge of editorial requirementsgrammar and instructional design of materials; attention to detail to ensure qualityoStrong oral communication skills - ability to facilitate client SMEs and sponsor discussions to set expectations and ensure appropriate involvement oKnowledge of and practice with several instructional approaches (web-based, instructor-led, or virtual instructor-led training)oKnowledge of Microsoft Office (Word, PowerPoint, Excel and MS Project)oKnowledge of Lectora and Storyline/PresenteroBasic knowledge of project management tools including workplanning and resource schedulingoStrong knowledge of issue identification and problem-solving tools


Roles and Responsibilities:

Prepare conceptual design documentsoCreate initial conceptual designs (based on proven instructional theory) that meet business requirements.oComplete detailed designs based on high-level module designs.oDevelop instruction modules and materials based on design specifications.oConducts audience and needs analyses to confirm appropriateness of learning objectives.

Initiate course effortoCreate detailed workplan for effort based on budget and resource plan provided by the supervisoroPrepare interview protocol and recommendations for course design based on preliminary or conceptual design informationoFacilitate content gathering from Subject Matter Experts to create course designoDefine field trial and acceptance test approachesoConfirm Client Subject Matter Expert agreement of detailed schedule and involvement throughout process, set expectations for remainder of project.oIdentify detailed learning objectives for each course based on business drivers and performance goals; map course content to appropriate learning objectivesoFacilitate project kick-off meeting with internal team to build understanding of the client subject matter expert roles and project; set expectations with team based on individual development plans and course schedule

Execute training solutions production on all types of development projectsoDesign and develop course content and facilitate media requirements according to project workplan and scheduleoDevelop materials according to CDC process standards (as needed)oIdentify learning-related issues such as content sequencing, flow of information and relevancy of mediaoEvaluate materials to ensure that learning objectives have been met and appropriately satisfy performance gaps.oReview deliverables for completeness, compliance with standards, and consistency with the detailed design; prepare materials for manager reviewoCreate test plan; lead course usability, testing and implementation of corrective actionsoProvide oversight on content revisions given feedback from client subject matter experts and field trial participants; manage work effort to maintain scope


Qualification Any Graduation