Learning Exp Design & Dev Senior Analyst-Messaging

Skill required: Knowledge Management - Knowledge Management Strategy Design


Designation: Learning Exp Design Dev Senior Analyst


Qualifications:Any Graduation


Years of Experience:5 to 8 years


What would you do The Process trainer conducts New Hire training / Floor Performance enhancement programs for the Project. In addition, this position establishes and manages relationships for New Hire integration into the Accenture style of working and Project requirements. This position also promotes a team-oriented environment through people development, strong leadership, continuous improvement, and cross-functional support.

Primary responsibility is deployment of New Hire Process / Domain training. Secondary responsibility is supervision, coaching, reporting and leadership.

The objective of this position is to positively influence and manage New Hire training to effect training throughput and yield the highest capacity given customer/client service targets.
ROLES INCLUDED:

Trainer

Coach

Recruiter

Assessor

Team Management

Instructional designer for training content / New Hire curriculum


What are we looking for

Education Graduation from an accredited college or university; or a level of education that, together with experience and training, enables the applicant to demonstrate the required knowledge and experience.

Four or more years of professional related experience.

Deep understanding of the Domain / Functional area of the Client / process (example Insurance, Procurement, HR, Supply Chain, ISP etc..)

Excellent Communication Skills - orally and in writing

Instructional design

Presentation Skills

Computer/ MS Office skills

Trend analysis and reporting

People Management skills

Critical problem solving and issue resolution

Team supervision

People Development Feedback Coaching

Behaviors key to the success of this position are:

Continuous improvement focus result oriented

Motivation

Teaming and collaboration

Analytical thinking

Ability to Plan and Prioritize

Confidence

Positive outlook

Creative and innovative approach

Adaptability

Ability to exercise sound judgment within established guidelines

Relationship Partnering

The Process trainer will interact with the following people on a weekly basis:

CD Manager

Operations Team Leads / Managers

HR team

WFM team

Facilities and Services

Client / Onshore team (As applicable)


Roles and Responsibilities: Conduct training for new hires and recurrent training for employees in the areas of customer orientation, new products or processes, systems or tools used, etc.

Assess relevant training needs for individuals and organization, in consultation with departmental heads, including assessment methods and measurement systems available.

Stay informed as to relevant skill and qualifications levels required by employees for effective performance (Client and Internal requirements), and circulate requirements and relevant information to the organization / Leadership as appropriate.

Work with CD Manager to produce plans to meet training and development needs, and manage training delivery, measurement and follow-up as necessary.

Design training courses and programs necessary to meet training needs.

Organize training venues, logistics, transport as required to achieve efficient training attendance and delivery.

Plan and deliver training courses personally where necessary to augment that provided externally or internally by others.

Arrange for the maintenance of all necessary equipment and materials relating to the effective delivery and measurement of training.

Recruit employees (as applicable).

Ensure all training activities and materials meet with relevant organizational and statutory policies.

Monitor, measure and report on employeestraining and development plans and achievements within agreed formats and timescales.

Develop self, and maintain knowledge in relevant field at all times.

Deploy TTTs as required by the organization.

Interact with training vendors and attend related training conferences and seminars.

Qualification Any Graduation