Learning & Development Trainer

Learning & Development Trainer

Location: Goregaon, Mumbai
Experience Required: 4+ Years
Industry: EdTech | Creative & Media Arts

Feel free to reach out to - [phone removed]

About the Role

AAFT Online is looking for a passionate and experienced Learning & Development Trainer to lead training and capability-building initiatives for our Inside Sales and Counselling team.

This is a hands-on role where you will be responsible for designing and delivering impactful training programmes, identifying skill gaps, coaching team members, improving process adherence, and driving a culture of continuous learning and performance excellence.

Key Responsibilities

Training Design & Delivery

• Design and deliver end-to-end training programmes covering product knowledge, sales processes, consultative counselling, objection handling, and communication skills.
• Create training content including presentations, SOPs, roleplay scripts, workbooks, assessments, and other learning materials.
• Conduct group training sessions, live roleplays, and one-on-one coaching.
• Develop and maintain a structured training calendar aligned with business requirements and sales cycles.

CRM & Process Training

• Train teams on CRM best practices, including lead management, disposition tagging, activity logging, pipeline management, and follow-up processes.
• Establish and reinforce standardised lead prioritisation and follow-up processes.
• Conduct periodic CRM audits and provide coaching to improve process adherence.
• Develop SOPs and quick-reference guides to strengthen CRM discipline.

Onboarding & New Hire Enablement

• Own the end-to-end onboarding and training experience for new sales hires.
• Deliver training on product knowledge, CRM, sales processes, brand communication, and team practices.
• Create onboarding kits, assessments, training decks, and structured ramp-up plans.
• Support new joiners in becoming productive and process-compliant within the defined onboarding period.

Performance Tracking & Training Effectiveness

• Measure training effectiveness through assessments, quizzes, call audits, and performance data.
• Identify knowledge, skill, and behavioural gaps and design targeted coaching interventions.
• Monitor individual and team-level performance trends in collaboration with management.
• Prepare periodic training impact reports and recommend improvement actions.

Requirements

• Graduate or Post-Graduate in any discipline.
• Minimum 4 years of experience in Learning & Development, Sales Training, or Sales Enablement.
• Experience in EdTech, Ed-Counselling, BFSI, or high-ticket Inside Sales environments is strongly preferred.
• Hands-on knowledge of CRM platforms such as LeadSquared, Salesforce, Zoho, HubSpot, or similar tools.
• Ability to independently create training decks, SOPs, workbooks, and assessments.
• Excellent verbal and written communication skills in English and Hindi.
• Strong facilitation and coaching skills for both group training and one-on-one sessions.

Preferred Skills

• Experience training teams involved in high-ticket sales.
• Strong understanding of Inside Sales and Consultative Counselling.
• Experience with Learning Management Systems (LMS).
• Certified training credentials such as Train-the-Trainer, CPTD, HRCI, or equivalent will be an added advantage.
• Ability to analyse CRM reports and sales performance data to identify training needs.
• Strong ownership mindset, adaptability, and ability to balance empathy with accountability.