Learning And Development Specialist

Company Name - JioStar

Title - Operations, Learning & Talent Solutions

Department - Human Resource

Company Stipend- INR 15000

Government Stipend - INR 6150

Location - Mumbai

About the Team

A team of 4 highly competent & passionate members work closely with this position. The endeavour is to continuously design and execute innovative strategies that make the initiatives come alive across all levels of the organization. Understanding of the various businesses and customization of solutions catering to this understanding is another key deliverable for the team.

Role Summary

Support the execution and day-to-day operations of Learning & Talent Solutions (LTS) initiatives across the India organization, covering Learning & Development, Performance Management, Talent Management, Employee Engagement and Diversity, Equity & Inclusion (DEI).

Key Responsibilities

Learning & Development Operations:

• Support the end-to-end execution of learning programmes, workshops, interventions and development initiatives.
• Coordinate with internal stakeholders, facilitators and external vendors for programme logistics and delivery.
• Manage and maintain participant nominations, registrations, attendance, communications, feedback and post-programme closure.

Performance Management Operations

• Support the execution of the annual performance management cycle, including goal setting, check-ins and year-end processes.
• Coordinate process communications, employee/manager queries, data tracking and follow-ups to ensure timely completion.
• Support preparation and validation of performance-related reports, trackers and dashboards.

Talent Management & Development Operations

• Coordinate data collection, trackers, documentation and stakeholder follow-ups for talent programmes.
• Support the administration and execution of employee development initiatives such as Individual Development Plans (IDPs), mentoring and other talent interventions.
• Maintain accurate and confidential employee/talent data and documentation.

Employee Engagement & DEI Operations

• Support the execution of employee engagement and DEI initiatives across locations and employee groups.
• Coordinate communications, registrations, logistics, participation tracking, feedback and post-event closure. Data, Reporting & Operations
• Own and maintain trackers, databases and dashboards related to LTS programmes and processes.
• Prepare regular reports and MIS on participation, completion, feedback and programme effectiveness.
• Ensure accuracy, completeness and timely updating of LTS data.
• Support data analysis to identify trends, gaps and opportunities for improvement.
• Maintain process documentation, SOPs, templates and knowledge repositories.
• Support audits and periodic reviews of LTS processes and data. Stakeholder & Vendor Management & Process Improvement
• Coordinate effectively with employees, managers, HR Partners, business teams,vendors and other internal stakeholders and ensure timely closure.
• Follow through on multiple activities independently and escalate issues appropriately.
• Identify recurring operational challenges and recommend ways to simplify, automate or improve existing processes.
• Support implementation of new tools, systems and processes across the LTS function.

Skills & Attributes for success

• Strong execution orientation with the ability to independently manage defined processes and workstreams from initiation to closure.
• Process-oriented and highly detail-conscious, with a strong focus on accuracy and timely completion.
• Strong coordination and stakeholder management skills, with the ability to work effectively across levels and functions.
• Comfortable working with data, trackers, reports and MIS and able to identify inconsistencies or gaps.
• Strong Excel and PowerPoint skills; proficiency in Word and Outlook.
• Comfortable working with HR systems, learning platforms and digital tools; experience with an LMS, HRIS or performance management system would be an advantage.
• Strong written and verbal communication skills, particularly for employee and stakeholder-facing communication.
• Ability to manage multiple priorities, timelines and parallel projects in a fast-paced environment.
• Self-driven and proactive, with the ability to follow through without constant supervision.
• Strong problem-solving and ownership mindset looks for solutions rather than simply highlighting issues.
• Collaborative and comfortable working in a team-based, highly stakeholder-oriented environment.

• Demonstrates a strong employee-centric approach and sensitivity when handling employee-related information.
• Maintains a high degree of confidentiality and discretion when handling performance, talent and employee data.
• Curious and adaptable, with an interest in understanding Learning, Talent and broader HR practices.
• Comfortable working in an environment where priorities may evolve and where speed, flexibility and quality of execution are equally important.

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